Alexandra Vidana
Muleshoe
Summary
I am experienced with managing front desk activities and maintaining welcoming atmosphere for clients. I utilize strong organizational skills with attention to detail to streamline office operations. I have knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
10
10
years of professional experience
Work History
Receptionist
Farwell Family Healthcare
Farwell, TX
09.2025 - Current
- Greeted patients and visitors, ensuring a welcoming environment.
- Managed incoming phone calls, directing inquiries to appropriate staff members.
- Scheduled appointments, optimizing the calendar for efficiency.
- Maintained patient records with accuracy and confidentiality using electronic health record systems.
- Assisted in insurance verification processes to streamline patient check-ins.
- Coordinated communication between medical staff and patients for effective care delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Pharmacy Technician Trainee
K&K Pharmacy
Muleshoe, TX
01.2025 - 09.2025
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained organized inventory of pharmaceutical supplies and medications.
- Learned to operate pharmacy systems for processing prescriptions efficiently.
- Provided customer service by addressing inquiries and assisting with medication information.
- Followed safety and health regulations while handling pharmaceuticals and equipment.
- Contributed to maintaining cleanliness and organization within the pharmacy environment.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Counted, measured, and compounded medications following standard procedures.
Pharmacy Technician Trainee
United Supermarkets
Muleshoe, TX
05.2023 - 01.2025
- Supported daily operations through collaborative teamwork with pharmacy staff.
- Participated in training sessions to enhance knowledge of pharmacy practices and procedures.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
- Facilitated efficient workflow by promptly organizing incoming shipments of medications, effectively restocking shelves according to established guidelines.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
- Developed strong relationships with healthcare providers through prompt and professional handling of prescription requests and inquiries.
- Provided exemplary customer service while addressing patient questions or concerns regarding medications or therapy plans, fostering trust in the pharmacy''s services.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Sales Representative
Eevolve Enterprises
Muleshoe, TX
01.2016 - 05.2023
- Developed relationships with clients to enhance customer loyalty and retention.
- Identified customer needs through effective questioning and active listening techniques.
- Analyzed market trends to identify opportunities for expanding product offerings effectively.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Collaborated with marketing department to align sales strategies with new campaigns.
Education
Nursing
South Plains College
Levelland, TXHigh School Diploma -
Muleshoe High School
Muleshoe, TX05.2015
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- File management
- Professional demeanor
- Typing speed
- Multi-line telephone systems
- Tech-Savvy
- Phone etiquette
- Calm demeanor
- Problem-solving skills
- Inventory organization
- Effective communication skills
- Excellent math skills
- Medication storage procedures
- Patient confidentiality
- HIPAA
- Bilingual
Timeline
Receptionist
Farwell Family Healthcare
09.2025 - Current
Pharmacy Technician Trainee
K&K Pharmacy
01.2025 - 09.2025
Pharmacy Technician Trainee
United Supermarkets
05.2023 - 01.2025
Sales Representative
Eevolve Enterprises
01.2016 - 05.2023
Nursing
South Plains College
High School Diploma -
Muleshoe High School