Alexandra Villanueva
Brownsville,Tx
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative.
Fred Loya Insurance
Brownsville, Tx
09.2025 - Current
- Resolve customer inquiries and concerns through effective communication and problem-solving techniques.
- Manage policy renewals, ensuring compliance with company guidelines and customer satisfaction.
- Guide clients in selecting appropriate insurance products based on individual needs and preferences.
- Train new representatives on systems, procedures, and customer service best practices to enhance team performance.
Security Monitor
Southwest Key Programs / Casa Padre
Brownsville, Tx
01.2020 - 03.2025
- Monitor facility access and ensure compliance with security protocols.
- Conduct regular surveillance to identify potential security risks.
- Collaborate with shift supervisors to develop and implement safety procedures.
- Train new team members on emergency response protocols and security measures.
- Analyze incident reports to improve security strategies and prevent future occurrences.
- Lead security team in maintaining a safe environment for residents and staff.
- Enhance reporting processes to ensure timely communication of safety concerns.
- Checked and verified photo identification prior to granting facility access.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Monitored employee activities, confirming compliance with security regulations.
- Contacted law enforcement in case of unauthorized persons, documents, and materials.
- Oversee entry and exit of employees and visitors daily.
- Addressed potential threats proactively through consistent analysis of video footage from surveillance cameras within the facility.
- Conducted detailed incident reports, contributing to the resolution of potential legal matters.
- Examined doors, windows and gates to verify security.
YouthCare Worker
Southwest Key Programs
Brownsville, TX
01.2018 - 01.2020
- Supervised daily activities of youth, ensuring safety and adherence to behavior guidelines.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Enhanced youth development by implementing structured activities and educational support.
- Completed clear and concise documentation of youth behavior and actions.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Assisted with daily living skills training, supporting self-sufficiency among program participants.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Built strong, trust-based relationships with youth, becoming reliable and positive role model.
Customer Service Rep
Brownsville Toyota
Brownsville, Tx
01.2016 - 01.2018
- Led initiatives to boost sales performance through targeted promotional campaigns.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Delivered exceptional service, consistently meeting or exceeding performance metrics.
- Responded to customer requests for products, services, and company information.
- Negotiated prices, terms of sales and service agreements.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
Education
High School Diploma -
Veterans Memorial H.S
Brownsville, TX06.2013
Skills
- Critical thinking
- Data entry
- Relationship building
- Conflict resolution
- Payment processing
- Follow-up skills
- Product knowledge
- Administrative support
Timeline
Customer Service Representative.
Fred Loya Insurance
09.2025 - Current
Security Monitor
Southwest Key Programs / Casa Padre
01.2020 - 03.2025
YouthCare Worker
Southwest Key Programs
01.2018 - 01.2020
Customer Service Rep
Brownsville Toyota
01.2016 - 01.2018
High School Diploma -
Veterans Memorial H.S