Alexandra Vopinek
Lakewood,CO
Summary
Dynamic Assistant General Manager with expertise in staff development and performance tracking. Proven ability to manage high-pressure environments and execute large-scale events, ensuring exceptional customer service and operational efficiency.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Lucky Strike
Denver, Colorado
04.2024 - Current
- Coordinate labor models to align staffing with projected business needs, optimizing workforce deployment.
- Appointed training and hospitality manager, improving staff training and engagement initiatives.
- Develop in-center spreadsheet for tracking average hourly sales, facilitating target setting and performance monitoring.
- Open two new centers, ensuring compliance with company standards during setup.
- Generate weekly sales ranging from $70,000 to $130,000 in high-pressure environments.
- Execute events accommodating up to 700 attendees efficiently.
Restaurant & Operations Manager
Lucky Strike
Denver, Colorado
04.2023 - Current
- Managed daily restaurant operations, ensuring smooth service and high standards.
- Supervised staff scheduling and maintained adequate staffing levels for busy shifts.
- Coordinated inventory management, tracking supplies and minimizing waste effectively.
- Resolved customer complaints in a timely manner while providing excellent customer service.
Operations Supervisor
Lucky Strike
Denver, Colorado
08.2022 - Current
- Executed opening and closing procedures, managed cash, and compiled reports for management review to ensure operational efficiency.
- Maximized food and beverage revenue, achieving record-high sales within district.
- Directed events, increasing event sales by 15% through strategic planning and execution.
Investigator
VCheck Global and Sedgwick
Denver, Colorado
04.2018 - 11.2022
- Executed investigations on individuals and entities to ensure investment verification accuracy.
- Coordinated with third-party vendors for efficient document retrieval and comprehensive research.
- Consistently surpassed target metric goals by 15%.
- Provided solution-oriented mentorship during peer-to-peer report pre-reviews.
- Led shadowing sessions for new hires to enhance onboarding and knowledge transfer.
- Acquired new client leads while maintaining existing client portfolio.
Education
Bachelor of Arts - Criminal Justice
University of Illinois At Chicago
Chicago, IL05.2018
Skills
- Recruitment and hiring
- Staff development
- Staff training
- Performance tracking
- Labor analytics
- Employee scheduling
- Profit & loss
- Inventory control
Languages
Spanish
Professional
Timeline
Assistant General Manager
Lucky Strike
04.2024 - Current
Restaurant & Operations Manager
Lucky Strike
04.2023 - Current
Operations Supervisor
Lucky Strike
08.2022 - Current
Investigator
VCheck Global and Sedgwick
04.2018 - 11.2022
Bachelor of Arts - Criminal Justice
University of Illinois At Chicago