Alexandra Walter
Glen Burnie,MD
Summary
Friendly and efficient CSR devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding retail standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Hardworking accustomed to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in standards and best practices. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Dr. Carlos A. Alarcon M.D. P.A
Glen Burnie, MD
05.2022 - 09.2022
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Verified appropriate lab couriers picked up collected lab specimens.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained all prescribed laboratory testing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Security Officer
Allied Universal Security Services
Hanover, MD
10.2021 - 05.2022
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Identified violators and escorted departing personnel to guard against theft of property.
- Reported suspicious activities and persons to law enforcement.
- Permitted entry with escort for approved persons into secure locations.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Sales Associate
Spencer's Gifts
Altoona, PA
06.2021 - 09.2021
- Increased sales by 20% in most transactions.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Increased sales by offering advice on purchases and promoting additional products.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Provided positive first impressions to welcome existing, new and potential customers.
Customer Service Representative
Grady Wright & Associates Inc
Glen Burnie, MD
04.2017 - 02.2021
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize sales.
- Interviewed customers regarding insurance issues and reported feedback to management team.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Assisted approximately 40 customers each week with all insurance needs.
- Documented conversations with customers to track requests, problems and solutions.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Assisted agents in better serving our Spanish speaking clients by translating.
- Provided primary customer support to internal and external customers
Cashier
Piazza Italia
Glen Burnie, MD
11.2016 - 04.2017
- Operated cash register, collected payments and provided accurate change.
- Learned roles of other departments to provide coverage and keep store operational.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Assistant Store Manager
Brookstone
Hanover , MD
08.2015 - 05.2016
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Coached and developed store associates through formal and informal interactions.
Cashier
Dollar Tree Stores
Tucson, AZ
05.2015 - 09.2015
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Operated cash register, collected payments and provided accurate change.
- Learned roles of other departments to provide coverage and keep store operational.
2nd Assistant Store Manager
Brookstone
Hanover, MD
04.2012 - 09.2012
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Team Leader
National Aviation Services
Hanover, MD
08.2011 - 09.2012
- Delegated daily tasks to team members to optimize group productivity.
- Developed open and professional relationships with team members, enabling more effective issue resolution.
- Integrated process improvements to increase overall workflow.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Stocker Associate
Dollar Tree Stores
Glen Burnie, MD
04.2010 - 08.2010
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Organized stockroom by keeping products in correct locations to maintain accurate inventory counts.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Assistant Store Manager
Icing By Claire's
Glen Burnie, MD
07.2009 - 01.2010
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Cake Decorator
Walmart
Severn, MD
05.2008 - 05.2009
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Applied creative techniques to design beautiful, memorable wedding cakes.
- Used photo cake software to create specialty birthday and anniversary cakes.
- Assisted customers with planning cake vision, including color, theme and size.
- Decorated cakes for special occasions, including showers, birthdays and christenings.
Education
High School Diploma -
San Juan Educational School
Santurce, PR03.2007
Skills
- Retail Expertise
- Excellent people skills
- Client Service
- Sales trends
- POS Experience
- Customer Service
- Federal and State Regulation Compliance
- CCTV Monitoring
References
Ms. Shawna Brecker (Spencer's)
(814)946-9077
Mrs. Samantha Green(Brookstone)
(443)805-4552
Mr. Johnny Salguero(National Aviation Services)
(571)245-3808
Languages
Spanish
Timeline
Medical Assistant
Dr. Carlos A. Alarcon M.D. P.A
05.2022 - 09.2022
Security Officer
Allied Universal Security Services
10.2021 - 05.2022
Sales Associate
Spencer's Gifts
06.2021 - 09.2021
Customer Service Representative
Grady Wright & Associates Inc
04.2017 - 02.2021
Cashier
Piazza Italia
11.2016 - 04.2017
Assistant Store Manager
Brookstone
08.2015 - 05.2016
Cashier
Dollar Tree Stores
05.2015 - 09.2015
2nd Assistant Store Manager
Brookstone
04.2012 - 09.2012
Team Leader
National Aviation Services
08.2011 - 09.2012
Stocker Associate
Dollar Tree Stores
04.2010 - 08.2010
Assistant Store Manager
Icing By Claire's
07.2009 - 01.2010
Cake Decorator
Walmart
05.2008 - 05.2009
High School Diploma -
San Juan Educational School
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