Alexandra Washburn
Lewiston,NY
Summary
Dedicated employee with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality services and support. Blending strong analytical and communication skills to identify and address individual needs of clients, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments. Looking for a seasonal position with this growing team.
Overview
6
6
years of professional experience
Work History
Server
Niagara Falls Country Club
Lewiston , NY
2021.06 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed over 100 customer transactions daily.
- Enhanced sales numbers to highest they have ever been at the Country Club.
Cashier
Victoria's Secret & PINK
Niagara Falls , NY
2020.11 - Current
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Increased sales by offering advice on purchases and promoting additional products.
- Operated cash register to record all transactions accurately and efficiently.
Deckhand
Maid Of The Mist
Niagara Falls , NY
2019.04 - 2019.08
- Greeted over 1,500 passengers per day to answer any questions and inquiries and safely direct passengers to seats
- Thoroughly inspected boats before each embarkment to verify maximum reliability
- Assessed all travel variables, such as course and weather, to assist with managing passenger safety
- Collaborated with boat workers to ensure smooth work flow and efficient organization operations
Cashier
Tops Friendly Markets
Lewiston , NY
2017.04 - 2019.04
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Checked prices for customers and processed items sold by scanning barcodes
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Answered questions about store policies and concerns to support positive customer experiences
- Assisted customers with special services, account updates and promotional options
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Ice Cream Scooper
Hibbard's Custard
Lewiston , NY
2018.04 - 2018.10
- Accurately processed sales transactions, including cash, debit and credit
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Maintained cleanliness and organization in all areas of establishment, including supply room, prep station and restrooms
- Greeted customers and provided details on menu items, including seasonal flavors, allergens and seasonal specials
- Demonstrated continuous knowledge of menu and service offerings, including promotional products and new flavors
- Processed sales transactions, including cash, debit and credit.
- Carried out cash and card transactions with accuracy.
Busser
Waterstreet Landing Restaurant
Lewiston , NY
2016.07 - 2016.12
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Provided smooth and timely service to customers by providing additional silverware, extra napkins and cleaning spills.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
Education
Bachelor of Science - Communications
SUNY At Buffalo
Buffalo, NY12.2022
High School Diploma -
Lewiston Porter Senior High School
Youngstown, NY06.2019
Skills
- Cleaning procedures
- Maintaining equipment
- Good multitasker
- Dependable and reliable
- Customer assistance
- Stocking and Replenishing
- Liquor Law Compliance
- Cash Drawer Management
Timeline
Server
Niagara Falls Country Club
2021.06 - Current
Cashier
Victoria's Secret & PINK
2020.11 - Current
Deckhand
Maid Of The Mist
2019.04 - 2019.08
Ice Cream Scooper
Hibbard's Custard
2018.04 - 2018.10
Cashier
Tops Friendly Markets
2017.04 - 2019.04
Busser
Waterstreet Landing Restaurant
2016.07 - 2016.12
Bachelor of Science - Communications
SUNY At Buffalo
High School Diploma -
Lewiston Porter Senior High School
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