Alexandra Waters
Amsterdam,NY
Summary
Dynamic leader with a proven track record at Benson's Pet Center, adept in nonprofit management. Excelled in cultivating relationships and spearheading marketing campaigns, significantly enhancing community engagement. Skilled in volunteer management and team leadership, consistently achieving target sales and marketing to manage product-related budgets. Great influencing and communication strengths.
Overview
17
17
years of professional experience
Work History
Director of Philanthropy
Bensons Pet Center
Clifton Park, NY
10.2014 - Current
- Supported staff members and volunteer leadership in cultivating donor relationships.
- Identified new funding opportunities by staying abreast of industry trends and changes in the philanthropic landscape.
- Spearheaded marketing campaigns to raise awareness about the organization's mission among prospective supporters.
- Cultivated cooperation through regular meetings designed to foster inter-team camaraderie.
- Supervised team duties related to decision support and business intelligence for business users.
- Spearheaded deployment of websites, social media and mobile applications.
- Assigned work to fundraising staff and monitored performance to meet targets.
- Established strong partnerships with corporations and foundations, resulting in mutually beneficial collaborations.
- Evaluated program effectiveness regularly, making data-driven adjustments as needed to maximize impact.
- Collaborated with cross-functional teams to develop compelling narratives demonstrating the organization''s social impact.
- Planned, organized, and directed philanthropic fundraising initiatives.
- Managed budgets responsibly to allocate resources effectively across various programs and initiatives.
- Worked with senior management to define project scope and direction, creating inter-departmental frameworks to drive successful project execution.
- Wrote funding requests and grant applications to obtain additional funds for operating needs.
- Developed fundraising activity plans to maximize participation or contributions and minimize costs.
- Created and implemented fundraising goals, collections policies, security standards and disbursement plans.
- Determined target demographics and devised strategic marketing initiatives to reach target audiences.
- Directed activities of external agencies, establishments or departments developing and implementing fundraising strategies and programs.
Store Manager
Pacific Sunwear Of California Inc
Saratoga Springs, NY
07.2008 - 10.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Upheld and communicated store programs and standards to employees for optimal quality, safety and cleanliness.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Associate of Arts -
SUNY Adirondack
Queensbury06-2009
Skills
- Customer service
- Diversity and inclusion
- Customer relations
- Community engagement
- Multitasking and organization
- Store operations
- Customer service management
- Friendly and positive
- Nonprofit management
- Store opening and closing
- Volunteer management
- Training and mentoring
- Team leadership and coaching
- Marketing communications
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Fundraising expertise
- Employee training
- Inventory control
- Grant writing
- Recruitment and hiring
- POS systems
- Goals and performance
Timeline
Director of Philanthropy
Bensons Pet Center
10.2014 - Current
Store Manager
Pacific Sunwear Of California Inc
07.2008 - 10.2014
Associate of Arts -
SUNY Adirondack
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