Alexandra Whalen
Saint Clair Shores
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Client Service Representative
Ulliance EAP
04.2023 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Scheduling Coordinator
Healthcall
03.2021 - 04.2023
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Clinical Care Coordinator
Hope Network
06.2019 - 03.2023
- Served as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care.
- Conducted regular audits of clinical processes, identifying areas for improvement and driving continuous quality improvements across the organization.
- Reduced hospital readmission rates through effective discharge planning and coordination of post-acute care services.
- Championed patient advocacy, ensuring that the unique needs and preferences of each individual were respected and addressed throughout the care process.
Education
Master of Science - Clinical Mental Health Counseling
Liberty University
Lynchburg, VA12.2026
Bachelor of Science - Criminal Psychology
Liberty University
Lynchburg, VA12.2022
Skills
- Client Relations
- File Management
- Client Support
- Teamwork and Collaboration
Timeline
Client Service Representative
Ulliance EAP
04.2023 - Current
Scheduling Coordinator
Healthcall
03.2021 - 04.2023
Clinical Care Coordinator
Hope Network
06.2019 - 03.2023
Master of Science - Clinical Mental Health Counseling
Liberty University
Bachelor of Science - Criminal Psychology
Liberty University
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