Alexandra Wilson
Newport News,VA
Summary
Innovative and customer-focused communicator. Known for providing problem-solving support during difficult situations. Dedicated to ensuring each customer interaction fosters resolution.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Loan Consultant II
Lendmark Financial Services
Newport News, VA
11.2023 - Current
- Support customers throughout the loan process by taking credit applications and analyzing financial documents
- Utilize empathetic listening to determine insurance and auto products to fit customer needs
- Offer de-escalation to customers in financial crisis unable to make their loan payments
- Close loans for customers in accordance with Lendmark policies and procedures
Recruiting and Communications Coordinator
Keiter CPAs
Richmond, VA
05.2022 - 11.2023
- Provided in-person and virtual career support to potential and current college interns
- Created and managed the Keiter internship program, a 4-week long introduction into a career in accounting
- Served as the liasion between Keiter interns and human resources to address any concerns with leadership
- Drafted written content for social media and company website to entice potential accountants
English Teacher
Newport News Public Schools
Newport News, VA
09.2019 - 05.2022
- Developed engaging lesson plans to foster at-risk student interest in literature and writing
- Served as an advocate for students struggling with mental incapacities by de-escalating behavioral issues
- Held weekly virtual wellness groups with students to help them stay connected while at home during the pandemic
- Assessed students entering the classroom each morning to ensure they were in a positive mental state
Client Support Advocate
Automatic Data Processing, ADP
Norfolk, VA
04.2017 - 09.2019
- Provided phone support to small business owners looking for payroll solutions.
- Educated customers on best payroll packages to fit their unique needs
- Troubleshooted payroll processing issues and educated customers on payroll system
- Collaborated with team members to achieve weekly incentive targets
Executive Assistant
The Law Office of Robin Rattley
Newport News, Virginia
05.2016 - 09.2019
- Managed calendar and scheduling issues for clients attending court
- Handled client payments and invoices via telephone
- Composed letters, court summaries, and emails to send to clients
- Served as the office liasion between clients and the attorney
Education
Bachelor of Arts - English Communications & Minority Studies
Old Dominion University
Norfolk, VA05-2016
Skills
- Communication
- Problem solving
- Adaptability
- Crisis management
- Relationship building
- Telephone etiquette
Certification
Credit Insurance License
Timeline
Loan Consultant II
Lendmark Financial Services
11.2023 - Current
Recruiting and Communications Coordinator
Keiter CPAs
05.2022 - 11.2023
English Teacher
Newport News Public Schools
09.2019 - 05.2022
Client Support Advocate
Automatic Data Processing, ADP
04.2017 - 09.2019
Executive Assistant
The Law Office of Robin Rattley
05.2016 - 09.2019
Bachelor of Arts - English Communications & Minority Studies
Old Dominion University