Alexandra Zastrow
Sheboygan,WI
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
7
7
years of professional experience
Work History
Client Service Representative
Producers Prospect IMO
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with other departments to develop ways to increase customer satisfaction.
Client Service Representative
Lakeshore Financial Group
02.2018 - 01.2022
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Education
High School Diploma -
North High School
Sheboygan, WI05.2012
Skills
- Client Relations
- Follow-up skills
- Customer Support
- Service Recommendations
- Client Support
- Sales Strategies
- Outbound Calling
- Sales Documentation
- System Documentation
Timeline
Client Service Representative
Producers Prospect IMO
08.2022 - Current
Client Service Representative
Lakeshore Financial Group
02.2018 - 01.2022
High School Diploma -
North High School
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