Alexandra Zorniak

• Managed client relationships, aligning service plans with account needs and resolving issues promptly.
• Negotiated contract terms with clients, securing mutually beneficial agreements.
• Maintained accurate CRM records, tracking account activity, priorities, and next steps.

• Greeted incoming patients, conducting pretests and managing documentation to ensure smooth intake process.
• Organized and maintained patient records according to practice standards and HIPAA regulations to support compliant operations.
• Supported optometrists in patient care and testing, including visual acuity, refraction, and ocular health evaluations to enhance patient experience.

• Replenished first-aid equipment and supplies prior to shift, ensuring vehicle readiness for emergency response.
• Administered first aid treatment and life support care to sick or injured persons, enhancing patient outcomes in prehospital settings.
• Determined nature and extent of illness or injury, prioritizing medical procedures to deliver timely and effective care.

I am currently getting my Master’s in Business Administration

• I obtained a Bachelor's Degree in Biology with minors in Psychology and Spanish