Alexandra Elise Scales
Chattanooga,TN
Summary
Energetic and friendly worker with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess/To-Go Server
Ciao Bella
2023.05 - Current
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Teaching Assistant
Farmington Presbyterian Church
2022.05 - Current
- Improved overall class participation by implementing group activities and project-based learning.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
- Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Fostered strong relationships with parents through regular communication about student progress, concerns, and achievements.
Education
Associate of Science - Nursing
The University of Tennessee - Chattanooga
Chattanooga, TN05.2026
High School Diploma -
Houston High School
Germantown, TN05.2022
Skills
- Reservation Coordination
- Conflict Resolution
- Food Inspection
- Guest Relations Management
- Dining Room Management
- Menu Memorization
- Cash Handling
- Dining Area Maintenance
- Table Bussing
- Positive attitude
- Adaptability
- Strong multitasking
Timeline
Restaurant Hostess/To-Go Server
Ciao Bella
2023.05 - Current
Teaching Assistant
Farmington Presbyterian Church
2022.05 - Current
Associate of Science - Nursing
The University of Tennessee - Chattanooga
High School Diploma -
Houston High School
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