Alexandra Johnson
Jonesboro,GA
Summary
Talented Client Care Specialist bringing a collaborative and growth-driven approach. Ambitious sales and service professional with strengths in time management, communication and negotiation.
Overview
7
7
years of professional experience
Work History
Patient Care Complex Scheduler
Emory Healthcare
Sandy Springs, GA, GA
05.2022 - Current
- Assist with scheduling outpatient procedures in a out patient and hospital setting
- Assist with scheduling advanced procedures in a hospital setting
- Assist with scheduling follow up hospital visits or new patient appointments
- Secretory for select physicians that are assign and have to maintain the physicians schedules on a daily bases
- Have to maintain a certain about of messages in the different workques that we are assigned
- Have to maintain admin rotation and e-faxes
- Have to upload referral information to the patients chart for the physician to review
- We have to be an advocate for the patients as well
Assistant Team Manager /Ultrasound Technologist
Lifeline Screening
Atlanta , Georgia
01.2017 - Current
- Led employee relations through effective communication, coaching, training and development.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
Client Care Coordinator
Comfort Keepers Home Care
Cumming, GA
10.2021 - 05.2022
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Supported patient care excellence via planning and interpretation of programs.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Completed resident assessments in accordance with current regulations and guidelines.
Internal Care Coordinator / Recruitment /Payroll Specialist
Comfort Keepers Home Care
Florence , SC
01.2020 - 10.2021
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Managed payroll data entry and processing for number employees to comply with predetermined company guidelines.
Education
Associate of Applied Science - Ultrasound Technologists
Cambridge Institute of Allied Health And Technology
Sandy Springs, GA05.2017
High School Diploma -
Mt Zion High Schol
Jonesboro, GA05.2012
Skills
- Scheduling
- Goal Setting
- Database coordination
- Documentation
- Monitoring tools
- Process improvements
- Care Planning
- Organizational standards
- Decision making
- Healthcare operations
- Medical terminology
Epic/ Power Chart/ Serner
Timeline
Patient Care Complex Scheduler
Emory Healthcare
05.2022 - Current
Client Care Coordinator
Comfort Keepers Home Care
10.2021 - 05.2022
Internal Care Coordinator / Recruitment /Payroll Specialist
Comfort Keepers Home Care
01.2020 - 10.2021
Assistant Team Manager /Ultrasound Technologist
Lifeline Screening
01.2017 - Current
Associate of Applied Science - Ultrasound Technologists
Cambridge Institute of Allied Health And Technology
High School Diploma -
Mt Zion High Schol