Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Jennifer Gaskins
Decatur,Ga
Work Preference
Summary
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator/ Complex Scheduler
Prestige Staffing
Atlanta, Ga
09.2025 - Current
- Pre-Operative & Post Operative Testing/ Scheduling
- Procedural Clearances, Multi-Specialty Care Coordination
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Scheduling appointments for New & Established Patients
- Transcribing referral Orders & Placing New Referrals in Epic System
- Scheduling Return Visits & Ancillary Services; Retrieve & Manage Medical Records as Needed
- Administrative Resources for Staff & Coordination of Care of Patient; Collaborate with Management to Address and Resolve Patient Concerns, Complaints and Escalations When Appropriate.
- Surgical Oncology, Surgical Gastroenterology, PCC- Cardiology
- Coordinated patient appointments and referrals, enhancing scheduling efficiency.
- Led initiatives to improve patient engagement through follow-up calls and surveys.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Financial Services/ Rev Cycle/Team Lead/Lead Patient Care Coordinator
Emory Healthcare
Henderson Mill Rd
07.2023 - 08.2025
- Exemplifying Excellent Verbal and Written Communication Skills & Presentation Skills; Leadership Experience
- Working with Epic Systems; Maintaining HIPAA and other Medical Information; Answering Direct Phone Lines
- Call Center & High Volume Phone Line Environment
- Collecting Patients Demographic Information
- Accounts Receivable & Accounts Payable; Financial Counselor
- Transactions Management & Payments Compliance
- Cash Flow Management; Financial Reporting
- Financial Planning & Analysis
- Financial Audits; Strong Knowledge of Analytical & Problem Solving
- Ability to work Independently or as Part Of A Team
- Knowledge of Insurance & Outpatient Billing Procedures
- Insurance Benefits and to Secure Appropriate Reimbursement for Services Rendered
- Performing other Duties or Special Projects Assigned; Manage Patient Refund Payments
- Risk Management; Consistently Meets Deadline & Time Management Skills
Assistant director/ Administrative Secretary
Crossroads Christian Academy
08.2022 - 06.2023
- Ensuring a Safe & Enriching Payable or Children & Collaborating with Staff
- Assisting with Staff Supervision
- Parent Communication, Maintain Regulatory Compliance, Curriculum Implementation
- Payroll; Accounts Receivable & Accounts Payable
- Assisting Director with Budgets, CPR & First Aid Certified; Monitor of Records and Record Keeping of the Number of Children- Health Records & Staff Records
- Float in Classrooms when not in ratio as Needed
- Hiring , Development & Training Supporting Staff Members
- Processing I9’s; Experience with Interviewing & Assisting Talent and Offer Negotiations
- Time Management Skills
- Computer Data Entry of Microsoft Office Products
Finance Manager/HR/ Waitress/ Baker/ Designated Trainer
The Cheesecake Factory/ Grand Lux Café
10.2004 - 03.2023
- Human Resources & Management Processing Payroll
- Assist with Creating Training for all New and Existing Team Members
- Maintaining Company Calendar
- Greeting Customers, Leadership and Management Experience
- General Knowledge of Accounting; Bookkeeping; Account Payable; Accounts Receivable, Processing Weekly Vendors and Invoices; Invoices; Deposits and Financial Daily Balancing, Faxing, Emailing & Scanning Documents
- Renewal of Annual Licensing
- Outstanding Organizational Skills
- Developing Spread Sheets
- Processing I9’s
- Proficiency in Microsoft Office Programs (Excel, Power Point, Teams, Outlook)
- Facilitating Weekly& Monthly Meeting with managers and Corporate; Budget Reports in Person or Via Zoom; Loading the Proforma; Counting Drawers and Safe Daily
- Training New Hires and Follow Proper Daily Cash Handling Procedures
- Making Specialty Deserts from Scratch via Recipes Given & Visual Plating & Presentation
- Waitressing, Ensuing Patron has an Wonderful Meal and Guest Experience.
Patient Service Representative II
University Of MD Hospital- Faculty Physicians
03.2016 - 01.2020
- Written and Verbal Communication
- Greeting Patients
- Collecting Patient Medical Information and Creating Demographics
- Provide Support for Patients and Medical Staff
- Scheduling Patients
- Answering Large Volume of Multi phone lines- Call Center Environment
- Making Doctors Schedules and Templates, Filing, Faxing, Scanning Documents
- Verifying Insurance and Getting Authorization and Payments
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Assisted patients with insurance inquiries, ensuring accurate information dissemination.
- Trained new staff on patient management systems and hospital protocols for consistency.
- Led initiatives to enhance patient experience through feedback collection and analysis.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Used Epic to schedule appointments.
Education
Diploma -
Edgewood High School
01-2004
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Patient confidentiality
- Verbal and written communication
- Medical terminology
- Proficient in Epic
Certification
- Baltimore County Community College Medical Terminology- Pharmacy Technician Recertification- HIPPA Certificate- CPR 08.2023
- The Caroline Center- Pharmacy Technician Certification 09/07-05/08
Accomplishments
- Increased departmental transparency and opened up communication channels to improve team collaboration.
- Supervised team of 50+ staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Care Coordinator/ Complex Scheduler
Prestige Staffing
09.2025 - Current
Financial Services/ Rev Cycle/Team Lead/Lead Patient Care Coordinator
Emory Healthcare
07.2023 - 08.2025
Assistant director/ Administrative Secretary
Crossroads Christian Academy
08.2022 - 06.2023
Patient Service Representative II
University Of MD Hospital- Faculty Physicians
03.2016 - 01.2020
Finance Manager/HR/ Waitress/ Baker/ Designated Trainer
The Cheesecake Factory/ Grand Lux Café
10.2004 - 03.2023
Diploma -
Edgewood High School