Shenova Willis
Lithonia,GA
Summary
Energetic Patient Care Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator-Complex Scheduler
Emory Healthcare Winship Cancer Institute
2022.12 - Current
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Trained new staff on filing, phone etiquette and other office duties.
- Worked with patients to schedule tests and procedures.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Managed time efficiently in order to complete all tasks within deadlines.
Patient Access Specialist
Emory Healthcare
2021.08 - 2022.12
- Performed patient pre-admission, admission, transfer and discharge activities.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Answered incoming calls, scheduled appointments and filed medical records.
- Worked effectively in fast-paced environments.
Specialty Scheduler
Children's Healthcare Of Atlanta
2019.05 - 2021.06
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Monitored and optimized inventory, and reordered materials as required.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Volunteered to help with special projects of varying degrees of complexity.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Demonstrated strong organizational and time management skills while managing multiple projects.
School Bus Driver
Dekalb County Schools
2018.08 - 2019.05
- Recorded bus route and made notes for substitute drivers.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Maintained GA driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
- Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
- Obeyed federal, GA and local traffic laws and regulations to enable safe transportation outcomes for participants.
Front Office Assistant
Flatshoal Internal Medicine/ DeKalb Medical
2015.08 - 2016.09
- Completed daily logs for management review.
- Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Made accurate cash deposits successfully under tight deadlines ensuring proper handling and processing of company funds.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Reviewed and updated customer information in database for accuracy.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
High School Diploma -
Columbia High School
Decatur, GA06.1993
Skills
- Proficient in EPIC
- Scheduling
- Records Management
- Word Processing
- Insurance Verification
- Multi-Line Telephone Systems
- Multitasking ability
Timeline
Patient Care Coordinator-Complex Scheduler
Emory Healthcare Winship Cancer Institute
2022.12 - Current
Patient Access Specialist
Emory Healthcare
2021.08 - 2022.12
Specialty Scheduler
Children's Healthcare Of Atlanta
2019.05 - 2021.06
School Bus Driver
Dekalb County Schools
2018.08 - 2019.05
Front Office Assistant
Flatshoal Internal Medicine/ DeKalb Medical
2015.08 - 2016.09
High School Diploma -
Columbia High School
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