Nadia Whitlock
Norcross,GA
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator Complex Scheduler
Emory Healthcare
10.2021 - Current
- Manage numerous calls and messages daily, schedule various appointments, and handle patient inquiries.
- Expertly managed planning, scheduling, and coordination of outpatient procedures and surgeries, increasing OR utilization usage by 20%,
- Provide excellent customer service, addressing client complaints through timely corrective actions and appropriate referrals.
Patient Service Representative II
Emory Health Care
03.2018 - 10.2021
- Serviced up to 360 patients daily
- Scheduled follow-up appointments with providers and radiology and assisted with referrals.
- Greeted and assisted patients with check-in procedures.
- Built and maintained positive working relationships with patients and staff.
Memory Care Resident Coordinator
Berman Commons
08.2017 - 12.2017
- Managed staff of 15 employees, completed work schedules, determined staffing requirements, interviewed, hired, and trained new employees.
- Developed instructional materials and conducted in-service and community-based educational programs
- Created customized care plans, working with staff and families to assess and meet individual needs.
- Communicated effectively with family members regularly regarding care, issues, and overall health of loved ones.
- Conducted tours of the facility to prospective residents and families.
Reminiscence (Memory Care) Coordinator
Sunrise Senior Living
02.2010 - 07.2017
- Managed staff of 18+ CNAs
- Created Individualized service plans to accommodate residents before residents moved in and consulted with staff for changes in residents' needs, and plan for continuing services as needed and annually.
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to employees.
- Evaluated performance continuously to identify areas needing improvement and implement strategies to keep the team on track.
Education
Bachelor of Science - Healthcare Administration
Georgia State University
Georgia State2025
Associates - Medical Office Management
Kaplan University
Orlando, Florida2012
Skills
- Communication
- Problem solving
- Critical thinking
- Conflict resolution
- Adaptability
- Leadership
- Teamwork
- Patient Service
- Proficient in Microsoft Office
- Epic Super User
Timeline
Patient Care Coordinator Complex Scheduler
Emory Healthcare
10.2021 - Current
Patient Service Representative II
Emory Health Care
03.2018 - 10.2021
Memory Care Resident Coordinator
Berman Commons
08.2017 - 12.2017
Reminiscence (Memory Care) Coordinator
Sunrise Senior Living
02.2010 - 07.2017
Bachelor of Science - Healthcare Administration
Georgia State University
Associates - Medical Office Management
Kaplan University
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