Alexandre Da Silva
Kearny,NJ
Summary
Dedicated aviation professional with 3 years of experience at United Airlines at Newark Liberty International Airport (EWR) as a Passenger Assistance Agent. Experienced in providing exceptional customer service in a fast-paced international airport environment while maintaining a strong commitment to safety, professionalism, teamwork, and operational excellence.
Currently pursuing the opportunity to transition into a professional pilot career with United Airlines. Holds a Bachelor’s Degree in Business Administration and is highly motivated to pursue flight training, develop the technical and leadership skills required of a professional airline pilot, and build a long-term career with United Airlines.
Overview
3
3
years of professional experience
Work History
Passenger Service Agent
United Ground Express - EWR
Newark NJ
09.2023 - Current
- Provide professional passenger assistance and customer service in a busy international airport environment.
- Assist passengers with a wide variety of travel-related needs while maintaining a high standard of professionalism and service.
- Work closely with United Airlines colleagues and airport personnel to support safe and efficient airport operations.
- Communicate effectively with passengers from diverse cultural and international backgrounds.
- Handle time-sensitive situations while remaining calm, professional, and solution-oriented.
- Follow company procedures, airport regulations, and safety requirements.
- Demonstrate reliability, teamwork, accountability, and strong attention to detail.
- Gain daily exposure to airline operations and the standards, culture, and responsibilities required in commercial aviation.
- Maintain a customer-focused approach while working in a high-pressure operational environment.
Education
Bachelor of Science - Business Accountancy
University of São Paulo
São Paulo - Brazil Skills
- Passenger & Customer Service
- Airport Operations
- Aviation Safety Awareness
- Teamwork & Collaboration
- Professional Communication
- Problem Solving
- Working Under Pressure
- Cross-Cultural Communication
- Time Management
- Reliability & Accountability
- Leadership Potential
- Strong Attention to Detail
Timeline
Passenger Service Agent
United Ground Express - EWR
09.2023 - Current
Bachelor of Science - Business Accountancy
University of São Paulo