Alexandrea Brown
Decatur,IL
Summary
Proven leader with a track record of enhancing operations and profitability at SolarTan Tanning Salons. Excelled in relationship building and operations management, boosting sales and client loyalty. Skilled in staff development and problem resolution, achieving high levels of employee and customer satisfaction. Demonstrated ability to exceed revenue targets through strategic planning and team motivation.
Overview
9
9
years of professional experience
Work History
General Manager
SolarTan Tanning Salons
Decatur, Il
09.2015 - Current
- Managed employee performance, hiring, training, and schedules for all four locations.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring team on management principles, industry practices, company procedures.
- Formulated policies and procedures to streamline operations.
- Established comprehensive employee training programs to develop skills and improve productivity.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Banker
PNC Bank
Decatur, Il
09.2020 - 09.2021
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Education
N/A - Communication
Millikin University
Decatur, ILGeneral Studies
Sangamon Valley High School
Niantic, IL05.2013
Skills
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Relationship Building
- Employee Scheduling
- Staff Development
- Client Relations
Timeline
Banker
PNC Bank
09.2020 - 09.2021
General Manager
SolarTan Tanning Salons
09.2015 - Current
N/A - Communication
Millikin University
General Studies
Sangamon Valley High School