Alexandrea Brown
Decatur,IL
Summary
I am a proven leader with a track record of enhancing business and profitability. I excel in goal oriented work environments and highly skilled in relationship building, sales, management, customer service, and problem resolution.
Overview
10
10
years of professional experience
Work History
General Manager
SolarTan Tanning Salons
09.2015 - Current
- Managed employee performance for up to 30 staff members.
- Recruited, interviewed, and hired new employees
- Performed new hire orientations for new employees
- Submitted W-4 and I-9 forms for new employee documentation
- Managed direct deposit spreadsheets for all employees and submitted them to accounting
- Created weekly work schedules for 4 different stores and up to 30 staff members
- Monitored payroll to remain within budget.
- Managed employee time off requests
- Assisted in new hire training when needed
- Fostered a positive work environment and high employee satisfaction
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring team on management principles, industry practices, company procedures.
- Formulated policies and procedures to streamline operations.
- Established comprehensive employee training programs to develop skills and improve productivity.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Filed customer paperwork and managed customer billing
- Entered employee sales data into a weekly and monthly document
- Developed marketing strategies designed to increase brand awareness within target markets.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Guided management and supervisory staff to promote smooth operations.
- Administered employee discipline through verbal and written warnings.
Banker
PNC Bank
09.2020 - 09.2021
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Education
General Studies
Sangamon Valley High School
Niantic, IL05.2013
N/A - Communication
Millikin University
Decatur, ILSkills
- Problem Resolution
- Operations Management
- Efficient multi-tasker
- Employee Scheduling
- Client Relations
- Employee management
- Sales strategy
- Inventory management
- Customer service
- Training and development
- Data analysis
- Business leadership
- Time management
- Decision making
Achievements
- Top Sales Performer of the year at SolarTan from 2018-2023
Timeline
Banker
PNC Bank
09.2020 - 09.2021
General Manager
SolarTan Tanning Salons
09.2015 - Current
General Studies
Sangamon Valley High School
N/A - Communication
Millikin University