Alexandrea E. Stroud
North Platte,NE
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in performing tasks with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Relationship Banker
BMO Bank of Montreal
North Platte, NE
07.2024 - Current
- Identified opportunities for cross-selling products, leading to increased revenue for the bank.
- Developed strong relationships with clients by offering tailored solutions to their financial goals.
- Streamlined account opening procedures, resulting in improved efficiency and reduced wait times for customers.
- Boosted customer satisfaction by providing exceptional service and addressing client needs promptly.
- Evaluated market trends to identify potential areas for business expansion within the retail banking segment.
- Enhanced client loyalty by consistently delivering on commitments and meeting or exceeding expectations during interactions.
Independent Media Contractor
City of North Platte
North Platte, NE
01.2018 - Current
- Work independently for the City of North Platte as a Media Contractor.
- Responsible for maintaining the Government Access Channel #1 on Allo cable services.
- Maintain up to date information on Non-Profit activities or General Announcements regarding City Services the City wishes to display for the public to see.
- Proficient at using a platform called OBS (Open Broadcaster Software) in order to broadcast meetings.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
HR Clerk and CRO Clerk
Walmart Distribution Center
North Platte, NE
01.2023 - 07.2024
- Enhanced employee onboarding experience with comprehensive orientation materials and personalized support.
- Supported the recruitment process, resulting in timely hiring of qualified candidates for various positions.
- Managed confidential personnel files, maintaining accuracy and privacy in compliance with legal requirements.
- Provided administrative support during internal investigations, ensuring thorough documentation was maintained throughout the process.
- Maintained accurate records of employee attendance, leaves of absence, and vacation time for payroll purposes.
- Improved benefits administration through diligent tracking of enrollments, changes, and terminations.
- Organized company events to foster positive workplace culture and employee engagement.
- Streamlined human resources processes by implementing efficient record-keeping methods and digital solutions.
Optometry Assistant
Clear Focus Eyecare
North Platte, NE
01.2018 - 01.2020
- Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
- Helped patients with optical selections and dispensing to facilitate customer service.
- Scheduled appointments, handled referrals and ordered supplies for optometric practice.
- Administered visual acuity tests, glaucoma screening and communicated findings to doctor.
Education
General studies -
Anne Arundel Community College
Maryland05-2013
High School Graduate -
North Platte High School
North Platte05-2011
Skills
- Customer Service-oriented
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Project management
- Computer proficient
Certification
- NMLS Certified
- Home Equity Lending Certified
- Customer Experience Champion
Timeline
Retail Relationship Banker
BMO Bank of Montreal
07.2024 - Current
HR Clerk and CRO Clerk
Walmart Distribution Center
01.2023 - 07.2024
Independent Media Contractor
City of North Platte
01.2018 - Current
Optometry Assistant
Clear Focus Eyecare
01.2018 - 01.2020
General studies -
Anne Arundel Community College
High School Graduate -
North Platte High School