Alexandrea Hines
Las Vegas,NV
Summary
Driven professional with extensive experience in customer service and money handling. Demonstrates strong problem-solving and time management skills, enhancing team performance and customer satisfaction. Proactive assistant manager skilled in team leadership and training. Expertise in streamlining operations and improving customer service. Committed to fostering a positive work environment and achieving measurable results.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Speedee Mart
2980 E Tropicana Ave
10.2023 - Current
- Coordinated daily operations to enhance customer service and satisfaction.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Trained and mentored staff on company policies and procedures for improved performance.
- Developed and implemented process improvements to streamline store operations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Associate
Maya Cinemas
North Las Vegas, NV
03.2022 - 10.2023
- Assisted in managing daily operations to ensure efficient cinema functioning.
- Trained new staff on operational protocols, fostering a knowledgeable team environment.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Oversaw inventory management, ensuring timely restocking of concessions and supplies.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Sales Associate
Walgreens
Las Vegas, NV
06.2021 - 02.2022
- Assisted customers with product selection and inquiries to enhance satisfaction.
- Maintained accurate inventory levels through diligent stock management and restocking procedures.
- Processed transactions efficiently using point-of-sale systems to ensure smooth customer experiences.
- Trained new associates on operational procedures and customer service best practices.
- Monitored sales trends to identify opportunities for upselling and cross-selling products effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Del Sol High School
Las Vegas, NV06-2010
No Degree - Pharmacy
Northwest Career College
Las Vegas, NV03-2027
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Workload management
- Verbal and written communication
- Adaptability and flexibility
- Workplace safety compliance
- Customer service and satisfaction
Timeline
Assistant Manager
Speedee Mart
10.2023 - Current
Associate
Maya Cinemas
03.2022 - 10.2023
Sales Associate
Walgreens
06.2021 - 02.2022
No Degree - Pharmacy
Northwest Career College
High School Diploma -
Del Sol High School