Alexandrea Ibanez
Austin
Summary
Dynamic General Manager excelling in team development, budget management, and sales forecasting. Proven track record in exceeding performance goals and optimizing operations to drive exceptional store performance.
Overview
9
9
years of professional experience
Work History
General Manager
Old Navy
Austin
08.2024 - 06.2026
- Achieved three of four direct reports with card conversion rates at 2.5% or higher, surpassing store goal of 1.99%.
- Attained year-to-date traffic conversion rate of 3.1%, significantly exceeding Austin district's -0.9%.
- Surpassed fiscal 2025 budget with comp rate of 3.9%, exceeding company target of 3%.
- Ranked 239 out of 1,245 stores on brand performance scorecard by end of fiscal year 2025.
- Finished fiscal year 2025 with payroll savings of -0.4%, ahead of company goal of +/- 1%.
- Trained and developed team of 25-30 employees in merchandise presentation and customer service.
- Created weekly schedules with only a 3% variance from company budget versus goal of 5% or less.
- Managed daily operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
Assistant General Merchandise Manager
Old Navy
Austin
03.2023 - 08.2024
- Achieved top ranking in key categories of knits, denim, and active for women's and men's departments.
- Collaborated with team to create weekly promotional displays and monthly seasonal layouts, boosting customer interest.
- Coordinated merchandise flow to optimize stock levels and improve product presentation.
- Executed visual merchandising standards in line with brand guidelines to elevate customer engagement.
- Analyzed sales trends to guide inventory decisions and strategic product placement.
Assistant Manager of Operations
Old Navy
Austin
08.2022 - 03.2023
- Coordinated daily store operations and staff scheduling to ensure smooth workflow.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Trained new employees on company policies and customer service standards to enhance customer satisfaction.
- Supported interviewing and hiring of team members with appropriate skills to build a capable workforce.
Softlines Assistant Store Manager
Kohl's
Cedar Park
08.2021 - 08.2022
- Managed sales performance of softlines department, achieving revenue and margin targets.
- Developed merchandising strategies to improve product visibility and customer appeal.
- Oversaw visual merchandising standards, ensuring brand consistency across all in-store displays.
Retail Sales Associate
Old Navy
San Marcos
06.2017 - 05.2021
- Achieved recognition from CEO for securing over 500 card applications in fiscal year 2019.
- Assisted customers with product selection to improve satisfaction and drive sales.
- Organized store layout to enhance merchandise presentation and customer experience.
- Operated point-of-sale systems for efficient transaction processing and returns.
- Trained new associates on store policies, procedures, and customer engagement techniques.
Education
Bachelor of Science - Fashion Merchandising
Texas State University
San Marcos, TX05-2021
Skills
- Sales forecasting
- Budget management
- Financial acumen
- Inventory management
- Team development
- Scheduling optimization
- Proficient in Workforce Management
- Proficient in UKG Pro
- Proficient in Workday
- Proficient in Zipline
- Proficient in Microsoft programs (Word, Excel, Powerpoint, Sharepoint, Outlook, Onedrive)
- Visual merchandising
Timeline
General Manager
Old Navy
08.2024 - 06.2026
Assistant General Merchandise Manager
Old Navy
03.2023 - 08.2024
Assistant Manager of Operations
Old Navy
08.2022 - 03.2023
Softlines Assistant Store Manager
Kohl's
08.2021 - 08.2022
Retail Sales Associate
Old Navy
06.2017 - 05.2021
Bachelor of Science - Fashion Merchandising
Texas State University