Summary
Work History
Education
Skills
Professional Development
Accomplishments
Interests
Timeline
GeneralManager

Doug Bishop

Lancaster,PA

Summary

General Manager/Sales Manager with extensive industry knowledge, driving dealership success through innovative sales strategies and team collaboration. Expert in new vehicle ordering, preowned vehicle purchasing and fixed operations; consistently enhancing customer satisfaction and achieving significant profitability improvements. Passionate about fostering a cohesive work environment and committed to furthering growth by leveraging expertise in team building and client engagement.

Work History

General Manager

Providence Autos
  • Managed dealership fixed and variable operations, boosting sales and enhancing customer satisfaction
  • Ordered new car inventory and established pricing strategy
  • Optimized processes, achieving significant efficiency and profitability improvements
  • Crafted strategic plans, encouraging team collaboration and driving business growth
  • Implemented training programs, elevating staff performance and service quality
  • Resolved complex issues, ensuring seamless operations and sustained customer loyalty
  • Facilitated cross-departmental projects, improving operational synergy and fostering a cohesive work environment
  • Worked with third party marketing firms to identify trends while adapting business strategies accordingly
  • Championed customer retention strategies, leading to higher repeat business and enhanced client satisfaction
  • Revamped customer service protocols, directly increasing customer satisfaction scores
  • Developed digital advertising strategy, expanding the dealership's online presence
  • Streamlined pre-owned inventory management, reducing overhead costs and enhancing turnover efficiency

Pre-Owned Vehicle Sales Manager

Lancaster County Motors
  • Led pre-owned vehicle sales team, boosting sales volume and customer satisfaction.
  • Implemented strategic sales plans, achieving measurable growth in revenue.
  • Trained and developed sales staff, enhancing team performance and collaboration.
  • Analyzed market trends to optimize inventory management and pricing strategies.
  • Led sales team to surpass targets through strategic planning, fostering client relationships, and enhancing customer satisfaction.
  • Purchased preowned car inventory from onsite auctions.

Sales Consultant

Lancaster County Motors
  • Developed customer relationships, enhancing repeat business and client satisfaction.
  • Drove measurable sales growth by effectively identifying customer needs and recommending appropriate products, enhancing overall customer satisfaction.
  • Ensured accuracy in sales documentation and reporting, contributing to a seamless sales operation and increased customer trust.
  • Utilized strategic sales techniques that drove revenue growth and enhanced customer experience through tailored product recommendations.

Education

High School Diploma -

Cedar Crest
Lebanon, PA

Skills

  • New Vehicle Ordering
  • Conflict Resolution
  • Financial Forecasting
  • Relationship Building
  • Regulatory Compliance
  • Sales Training
  • Budgeting
  • Sales Forecasting
  • Performance Metrics
  • Customer Experience
  • Inventory Analysis
  • Lead Conversion
  • Service Excellence
  • Preowned Vehicle Acquisition

Professional Development

  • NCM 20 GROUP
  • JOE VERDE SALES TRAINING
  • DAVID LEWIS SALES TRAINING
  • DYNATRON FIXED OPERATIONS TRAINING
  • V-AUTO PREOWNED MANAGEMENT TOOL
  • CDK DMS SYSTEM
  • E-LEAD SALES CRM

Accomplishments

  • Successfully implemented and maintained the Chrysler Five Star Dealer Quality Program for nine straight years.
  • First in region to attain the Stellantis Customer Experience Award.
  • Consistently ranked number one in district for customer satisfaction.

Interests

  • Reading
  • Hiking
  • Volunteer Work
  • I participate in various sports activities for physical activity, camaraderie, and personal growth

Timeline

General Manager

Providence Autos

Pre-Owned Vehicle Sales Manager

Lancaster County Motors

Sales Consultant

Lancaster County Motors

High School Diploma -

Cedar Crest

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Doug Bishop