Jose Sanchez
Wood Dale,IL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in a highly competitive environment.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
Diamond Collision Repair LLC
Chicago, Illinois
01.2021 - Current
- Oversaw daily operations of collision repair facility, maintaining quality standards and enhancing service delivery.
- Facilitated growth from 4000 sq ft facility to 13000 sq ft capacity, supporting increased service capacity and operational capabilities.
- Managed staff schedules and optimized workflow across repair teams.
- Led regular meetings to identify operational challenges and implement solutions for improved efficiency.
- Reviewed repair estimates and approved work orders for timely completion.
- Led communication between newly acquired insurance carrier DRP partners.
- Assisted in insurance fraud investigations with partner insurance carriers.
- Assisted parts department in ordering parts to ensure proper workflow and time management.
- Completed and submitted proper supplemental documents to ensure payment for claims.
Automotive Insurance Claim Specialist
Diamond Collision Repair LLC
Chicago, Illinois
01.2017 - 01.2021
- Partnered with repair technicians to accurately assess vehicle damages, ensuring precise claims evaluations.
- Coordinated with insurance adjusters to streamline claim processing, facilitating timely resolutions.
- Performed initial evaluations for insurance companies, assessing vehicle damages to support claims processing.
- Communicated with clients to gather necessary documentation for claims.
- Investigated discrepancies in claims and resolved issues promptly.
Parts Specialist
Diamond Collision Repair LLC
Chicago, IL
01.2015 - 01.2017
- Managed inventory of auto parts and supplies for efficient operations.
- Coordinated with suppliers to secure timely delivery of parts and materials, minimizing disruptions in operations.
- Maintained organized storage systems for easy access to parts inventory.
- Provided technical support to repair technicians on parts usage, enhancing repair accuracy and efficiency.
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Processed incoming shipments and verified accuracy of received items.
- Identified potential problems with defective or damaged parts before they reached customers.
- Assisted customers in selecting products that matched their needs, improving customer satisfaction and loyalty.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
Porter
Diamond Collision Repair LLC
Chicago, Illinois
01.2014 - 01.2015
- Ensured customer vehicles met delivery standards and timelines
- Prepared vehicles for repair production to facilitate smooth service workflow
- Assisted in quality control checks to uphold repair standards
- Maintained cleanliness and organization of repair shop to support efficient operations
Education
Bachelor of Arts - Criminal & Social Justice
University of St. Francis
Joliet, IL 08.2017 - 12.2021
Skills
- Claims management
- Operational oversight
- Quality assurance
- Workflow optimization
- Budget development
- Customer relationship management
- Vehicle repair knowledge
- Vehicle parts expertise
- CCC One Estimating System
- Mitchell Estimating System
- Parts ordering
- Deadline oriented
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
General Manager
Diamond Collision Repair LLC
01.2021 - Current
Bachelor of Arts - Criminal & Social Justice
University of St. Francis
08.2017 - 12.2021
Automotive Insurance Claim Specialist
Diamond Collision Repair LLC
01.2017 - 01.2021
Parts Specialist
Diamond Collision Repair LLC
01.2015 - 01.2017
Porter
Diamond Collision Repair LLC
01.2014 - 01.2015