Ashley Jennings
WELLINGTON,FL
Overview
12
12
years of professional experience
Summary
Results-driven Healthcare Operations and Business Management Leader with over 10 years of experience in healthcare, optical, and retail sectors. Expertise in leading teams, managing P&L and KPIs, enhancing operational performance, and driving revenue growth. Focused on aligning organizational goals with actionable strategies to cultivate high-performing teams.
Work History
General Manager
MyEyeDr
Boca Raton, FL
02.2025 - Current
- Led daily operations for a high-volume healthcare practice by directing staffing and scheduling, managing patient experience initiatives, and monitoring revenue and operational performance.
- Monitored P&L, KPIs and budget performance across revenue and profitability, identifying opportunities to strengthen financial management and operational results.
- A 30% improvement in key performance metrics came from process coaching and stronger team accountability. Clinical and administrative team members were recruited, trained, coached, and developed.
- Managed provider productivity scheduling and coordinated with the Doctor of Optometry to streamline service delivery processes and optimize patient flow.
- Strengthened office operations through accurate appointment scheduling, recall handling, insurance processing, audit support, payroll administration, procurement, and inventory management.
- Owned daily huddle facilitation and performance review processes by setting priorities, identifying gaps, and driving execution.
Multi-Unit Manager
Cotton On Kids
Pembroke Pines, FL
10.2022 - 02.2025
- Spearheaded the launch and operational buildout of a new business location, establishing teams, processes, and performance standards from the ground up.
- Directed operations across 2 retail locations generating $1.5M+ in combined annual revenue.
- Led 20+ direct reports with accountability for sales performance, staffing, development, customer experience, and operational execution.
- Owned P&L performance, including revenue, labor, payroll, controllable expenses, inventory, and budget management.
- Analyzed business KPIs and financial performance to identify opportunities, close performance gaps, and drive profitable growth.
- Developed and executed multi-location strategies focused on revenue growth, operational excellence, employee performance, and customer retention.
Store Manager
Luxottica - Sunglass Hut
Tallahassee, FL
07.2017 - 10.2021
- Exceeded sales plan by leveraging Sunglass Hut sales tools, customer insights, and performance strategies.
- Generated $300K in first-year annual sales, maintaining a $500 average transaction value.
- Developed and executed strategic initiatives aligned with company vision, values, and growth objectives.
- Built customer loyalty and retention through relationship-based selling and personalized service.
- Led product training and brand education to strengthen team expertise and sales performance.
- Coached and developed associates to drive accountability, productivity, and retail excellence.
- Optimized inventory management processes to maximize sales, improve availability, and control costs.
Office Administrator
Creek Enterprise
Tallahassee, FL
06.2015 - 06.2017
- Managed financial and administrative operations, including invoices, payments, accounts payable/receivable, and business correspondence.
- Served as a primary point of contact for customers and vendors, resolving inquiries and coordinating business needs.
- Processed biweekly payroll for all staff, ensuring accuracy and compliance with established deadlines.
- Developed and implemented office procedures that improved administrative efficiency, accuracy, and workflow.
- Leveraged Microsoft Office for reporting, data analysis, documentation, and business communication.
- Coordinated company events and logistics, managing scheduling, vendors, resources, and execution.
Manager on Duty
Mattress Firm
Tallahassee, FL
01.2015 - 05.2015
- Directed daily operations across 3 locations, ensuring consistent sales execution, customer experience, and operational standards.
- Recognized as the #1 Employee in the District based on overall performance and results.
- Consistently exceeded sales quotas through consultative selling of premium Tempur-Pedic mattresses and adjustable bases.
- Monitored competitor pricing, promotions, and services to identify market opportunities and strengthen sales strategies.
Education
Bachelor of Science - Psychology
Mississippi State University
Starkville, MS05-2023
Skills
- Practice management
- Patient care
- Staff Leadership
- Budget management
- Revenue Growth
- Operational Excellence
- Performance management
- Workflow optimization
- Financial Operations
- Claims management
- Compliance & Audits
Contact
https://www.bold.pro/my/ashley-jennings-250927221324/
Timeline
General Manager
MyEyeDr
02.2025 - Current
Multi-Unit Manager
Cotton On Kids
10.2022 - 02.2025
Store Manager
Luxottica - Sunglass Hut
07.2017 - 10.2021
Office Administrator
Creek Enterprise
06.2015 - 06.2017
Manager on Duty
Mattress Firm
01.2015 - 05.2015
Bachelor of Science - Psychology
Mississippi State University