Linda Deleon
Dallas,TX
Summary
Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
General Manager
Jefferson Dental Clinic and Orthodontist
05.2023 - 04.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Practice Manager
Community Dental Partners
07.2019 - 07.2022
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Processor
Community Dental Partners
07.2017 - 07.2019
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
Dental Receptionist
Cross Timbers
08.2014 - 05.2017
- Answered telephone calls to offer office information, answer questions.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Managed patient billing processes for timely, accurate payments.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Education
High School Diploma -
L.G PINKSTON
Dallas, TXSkills
- Staff management
- Schedule management
- Practice management
- Workflow management
- Policy and procedure development
- Strategic planning
- Bilingual
- Dependable
- Easily adapt to change
- Problem solver
Timeline
General Manager
Jefferson Dental Clinic and Orthodontist
05.2023 - 04.2025
Practice Manager
Community Dental Partners
07.2019 - 07.2022
Processor
Community Dental Partners
07.2017 - 07.2019
Dental Receptionist
Cross Timbers
08.2014 - 05.2017
High School Diploma -
L.G PINKSTON