Anthony Benfatti
Carlsbad,California
Summary
Experienced General Manager focused on long term employee loyalty, customer loyalty, and improving revenue streams. Adaptive and deadline-oriented consistently executes and attains OEM and ownership objectives. Meticulous leader and strategic planner with comprehensive background with JLR.
Overview
18
18
years of professional experience
Work History
General Manager
Jaguar Land Rover of Carlsbad/ Hoehn JLR, Inc.
10.2013 - Current
- Center manager responsible for all daily operations.
- Managed budget implementations, employee reviews, training, schedules, and inventories.
- Managed $100 M + in gross revenue annually.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Manage implementation of employee training, internal promotional paths, and talent acquisition.
- Responsible for implementation of Jaguar Land Rover operation processes and corporate image standards.
- Liaison between JLRNA representatives, Dealer Principle, and ownership family.
- Master Sales Guides 2014-2016, Sales Manager Guild winner 2018.
- Responsible for multiple OEM award trips and accolades for JLR Carlsbad.
General Manager
Fast-N-Clean Carwash and Detail LLC/Soapy Joe's Vista
09.2009 - 01.2013
- Direct all daily operations and sales
- Create schedules for all employees and departments
- Maintain and service all facility equipment; direct any major repairs
- Manage marketing strategy as well as design campaign pieces
- Hire, train, and manage all employees
- Handle all customer incidents/ automotive repairs
- Manage a 40k per month budget for total operational expenses
- Maintain consistent car count and gross profit increases.
District Manager
Soapy Joe's Inc.
02.2012 - 06.2012
- First DM for Soapy Joe's
- Maintained DM duties while simultaneously managing Fast-N-Clean Carwash and Detail Center/Soapy Joe's Vista
- Created Schedules for all employees and departments at 7 Locations
- Maintain and service all equipment; direct any major repairs all locations
- Hired, trained, and managed employees
- Managed customer incidents/ automotive repairs in all locations
- Managed Express, Flex, and Full Service Locations
- Participated in weekly board meetings and decisions for overall management, advertising, and operations.
Operations Manager/Ticket Writer
VIP Carwash and Detail Center
05.2006 - 09.2009
- Direct all daily operations
- Create schedules for all employees and departments
- Maintain and service all equipment; direct any major repairs
- Top producing ticket writer; quadrupled gross sales from 240k to over 900k in less than 3 years
- Acquired complete detailing skills and knowledge
- Instituted major fundamental changes in sales and efficiencies to produce consistent higher profits
- Customer service representative and well-known representative of this carwash in the community.
Education
National Automotive Dealer Association Academy
01.2018
Skills
- Proficient understanding of Dealership Operations ie Service process, sales process, vehicle wholesales, vehicle retails, human resources, financial statement, and JLR RAV & legal process via Song Beverly claims
- Effective leadership through successful department restructures and management changes
- Top producing Salesperson, Internet Salesperson, Finance Manager, Sales Manager, and General Manager
- Effective leader improving company culture, customer business reviews, and improved NPS/ Service 6/ Sales 6/ CSI/ Pride & Pinnacle Scores
- Proficient understanding of ordering large volumes of vehicle inventory
- Extensive auto body and mechanical knowledge
- Proficient with Microsoft Office products
- Proficient with Advent, CDK, Dealer Socket, VAuto, and other vehicle related systems
Additional Information
Current San Diego NCDA Board Member
Past Market 74 JLRNA Region Counsel Member
Past San Diego County SDGE EV Board Member
Timeline
General Manager
Jaguar Land Rover of Carlsbad/ Hoehn JLR, Inc.
10.2013 - Current
District Manager
Soapy Joe's Inc.
02.2012 - 06.2012
General Manager
Fast-N-Clean Carwash and Detail LLC/Soapy Joe's Vista
09.2009 - 01.2013
Operations Manager/Ticket Writer
VIP Carwash and Detail Center
05.2006 - 09.2009
National Automotive Dealer Association Academy
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