Alexandrea Lemaster
Case Manager
Alliance,OH
Summary
Knowledgeable candidate experienced in coordinating care for all individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Case Manager
Insight Clinical Counseling And Wellness
Salem, Ohio
10.2023 - Current
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Case Manager
Stark Regional Community Correction Center
Louisville, Ohio
01.2023 - 10.2023
- Worked with probation officers and mental health agencies to meet client needs.
- Assisted clients in finding housing and other services in the community to assist in their transition back to the community.
- Met with clients to determine their needs.
- Taught classes based on Cognitive Behavioral Therapy.
Resident Supervisor
Stark Regional Community Correction Center
Louisville, Ohio
04.2022 - 01.2023
- Worked one on one and as groups with residents to better their experience at the facility.
- Communicated with shift leader and other staff to problem solve.
- Worked on conflict-resolution with residents.
- Corrected unhealthy or inappropriate behaviors from residents using cognitive behavioral skills as well as disciplinary actions.
Customer Service Assoicate
Lowes Home Improvment
Alliance, Ohio
12.2020 - 04.2022
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
Assistant Manager
Subway Restaurants
Alliance, Ohio
07.2018 - 12.2020
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Completed inventory audits to identify losses and project demand.
- Assisted customers, answered questions, and resolved problems for stellar customer service.
- Managed large amounts of cash and balanced cash drawer daily within guidelines.
Education
Master of Arts - Clinical Mental Health Counseling
Walsh University
North Canton, Ohio 08.2023 - Current
Bachelor of Science - Psychology And Criminal Justice
University of Mount Union
Alliance, Ohio 08.2020 - 05.2023
Skills
Documentation proficiency
Treatment planning
Written and verbal communication
Treatment Coordination
Certification
Mental Health First Aid
Timeline
Case Manager
Insight Clinical Counseling And Wellness
10.2023 - Current
Master of Arts - Clinical Mental Health Counseling
Walsh University
08.2023 - Current
Case Manager
Stark Regional Community Correction Center
01.2023 - 10.2023
Resident Supervisor
Stark Regional Community Correction Center
04.2022 - 01.2023
Customer Service Assoicate
Lowes Home Improvment
12.2020 - 04.2022
Bachelor of Science - Psychology And Criminal Justice
University of Mount Union
08.2020 - 05.2023
Assistant Manager
Subway Restaurants
07.2018 - 12.2020