Alexandrea Moore
Grand Rapids,MI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
5
5
years of professional experience
Work History
Office Manager
CubeSmart
Grand Rapids, Michigan
05.2023 - 05.2024
- Developed effective communication strategies between departments within the organization.
- Provided administrative support to management team including preparing reports and presentations.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Developed and implemented office policies and procedures.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained confidential records relating to personnel matters.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Monitored inventory levels and placed orders when needed.
- Responded to customer inquiries via phone or email in a professional manner.
CNA
care resource PACE
Kalamazoo, MI
02.2023 - 09.2023
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair.
- Served meals to patients in their rooms and assisted with feeding when needed.
Warehouse Associate
Amazon
Caledonia, MI
08.2021 - 01.2023
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Performed cycle counts to ensure accuracy of inventory levels.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Packed goods for shipment in accordance with customer instructions.
- Labeled containers correctly for product identification purposes.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Fostered positive working relationships with internal staff members while providing superior customer service.
Customer Service Associate
Wendys Restaurant
Greenville, MI
01.2019 - 11.2020
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Answered phone calls from customers promptly and courteously.
- Maintained knowledge of current sales promotions and new product releases.
Education
High School Diploma -
Lakeview High School
Lakeview, MI06.2019
Some College (No Degree) -
Montcalm Community College
Sidney, MISkills
- Complex Problem-Solving
- Compassionate Communication
- Electronic Charting
- Customer Support
- Regulatory Compliance
- Multi-Line Phone Systems
- partially Bilingual Spanish and English
- Problem Resolution
Timeline
Office Manager
CubeSmart
05.2023 - 05.2024
CNA
care resource PACE
02.2023 - 09.2023
Warehouse Associate
Amazon
08.2021 - 01.2023
Customer Service Associate
Wendys Restaurant
01.2019 - 11.2020
High School Diploma -
Lakeview High School
Some College (No Degree) -
Montcalm Community College