Trista Wilson
Cuyahoga Falls,Ohio
Summary
I am a dedicated and detail-oriented secretary with excellent organizational and communication skills. I efficiently manage calendars, handle correspondence, and support daily office operations to ensure everything runs smoothly. My ability to multitask and prioritize tasks allows me to meet deadlines and provide reliable assistance to the team. Additionally, I am a great leader when needed, capable of guiding and motivating others to achieve common goals. I am professional, proactive, and eager to contribute to a positive and productive work environment.
Overview
22
22
years of professional experience
Work History
Office Manager
Jetro Restaurant Depot
Streetsboro, OH
02.2024 - 08.2025
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Coordinated communications between departments to enhance collaboration and operational efficiency.
- Implemented inventory tracking systems, improving accuracy in supply management.
- Trained new staff on office protocols and best practices for optimal performance.
- Oversaw scheduling of appointments and meetings, optimizing time management across teams.
- Developed filing systems for documentation, enhancing retrieval speed and organization.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Administrative Assistant
Barberton Tree Services, Inc
Barberton, OH
01.2017 - 01.2024
- Managed scheduling and communication for team members and clients, ensuring efficient operations.
- Coordinated office supplies procurement, maintaining inventory levels and vendor relationships.
- Developed filing systems to enhance document retrieval efficiency and organization accuracy.
- Implemented new software tools, streamlining administrative processes and improving workflow efficiency.
- Trained new administrative staff on company policies and office procedures to ensure operational consistency.
- Conducted regular audits of office processes, identifying areas for improvement and implementing solutions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Server/Bartender
Pizza Hut
Ravenna, OH
06.2003 - 08.2017
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed order processing, enhancing efficiency during peak hours.
- Trained new staff on menu items and service protocols, fostering team development.
- Maintained cleanliness and organization of dining area, promoting a welcoming atmosphere.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Resolved customer complaints effectively, improving overall dining experience.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Streamlined communication between front-of-house and back-of-house teams for improved coordination.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Cuyahoga Falls High
Cuyahoga Falls, OH06-2025
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Data inputting
- Staff training and development
- Front desk operations
- Employee supervision
- Cash handling accuracy
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Problem-solving
Languages
English
Full Professional
Timeline
Office Manager
Jetro Restaurant Depot
02.2024 - 08.2025
Administrative Assistant
Barberton Tree Services, Inc
01.2017 - 01.2024
Server/Bartender
Pizza Hut
06.2003 - 08.2017
High School Diploma -
Cuyahoga Falls High