Alexandrea Ralph
Ocoee,FL
Summary
Hard-working and dedicated team member looking for a position in the VIP Tour guide division to expand my knowledge of the parks and company even further, expand my guest service skills and continue to grow with the company.
Overview
5
5
years of professional experience
Work History
Merchandise Associate
Universal Studios
Orlando, FL
08.2021 - Current
- Kept work areas professional, organized and clean.
- Answered guest questions, provided store and park information, and directed guests to designated stores and rides.
- Sold merchandise, kept floor stocked and filled, rotated food and drinks, provided guest interactions.
- Provided guest interactions to guests in stores and in games.
- Sold single-play games, promoted and encouraged purchases of game play passes.
- Provided directions and rules to games, ensured a fun experience and engaged in guest interactions while guests were playing.
- Experience with entertaining all different guests whether pass holders or day visitors.
- Replenished game prizes for easy access.
Personal Shopper
Walmart
Windermere, FL
10.2020 - 08.2021
- Verified quality and accuracy of picked items, prioritizing excellence.
- Worked with over many customers daily to fulfill orders completing as many as orders and picks as possible.
- Maximized efficiency by scanning items quickly and most efficient route and memorized store layouts to fulfill orders using shortest, permission for substitutions and communicate in real-time with online order customers.
- Used mobile application to complete orders, request ensure sale not a cancellation of their order.
- Completed closing shift procedures
- Dispensed groceries to customers and delivery drivers quickly and making good selections for customers.
- Maintained high satisfaction ratings by completing orders, and contacting customers when needed
Cashier/Sales Associate
Shoe Carnival
Sanford, FL
05.2019 - 09.2019
- Reward programs to earn points and save money.
- Helped customers complete purchases, locate items and join racks and bins for optimal appearance.
- Replenished sales floor merchandise and organized shelves,.
- Packaged and fulfilled any online orders.
- Experiences and address service concerns, always help them find the exact shoe/item they came in looking for.
- Connected with customers to support positive transaction checking items and receipts to assess eligibility and make accurate processing decisions.
- Managed merchandise returns and exchanges by closely requests, and answering phone calls.
- Assisted customers by answering questions and fulfilling delivering friendly service and knowledgeable assistance.
- Promoted customer loyalty and consistent sales by.
- Preformed opening and closing procedures.
Education
Associate of Science -
Daytona State College
Daytona Beach, FL2026
High School Diploma -
Pine Ridge High School
2019
Skills
- Customer assistance
- Time Management
- Teamwork
- Customer Service
- Communication
- Problem Solving
- Organization
Timeline
Merchandise Associate
Universal Studios
08.2021 - Current
Personal Shopper
Walmart
10.2020 - 08.2021
Cashier/Sales Associate
Shoe Carnival
05.2019 - 09.2019
Associate of Science -
Daytona State College
High School Diploma -
Pine Ridge High School