Alexandrea Rios
Florence,AL
Summary
Dynamic service writer with a proven track record at Motorworx, enhancing customer satisfaction through exceptional service and effective schedule coordination. Skilled in providing accurate cost estimates and fostering loyalty, while leveraging strong communication abilities developed as an infantryman in the Army. Committed to driving repeat business and operational efficiency.
Overview
6
6
years of professional experience
Work History
Service Writer
Motorworx
10.2023 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Infantryman
Army
08.2019 - 08.2022
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
Education
Education
Calhoun Community College
Tanner, ALMarion Military Institute
Marion AlSkills
- Sales transactions
- Order preparation
- Cost estimates
- Customer service
- Organizational skills
- Teamwork and loyalty
Timeline
Service Writer
Motorworx
10.2023 - Current
Infantryman
Army
08.2019 - 08.2022
Education
Calhoun Community College
Marion Military Institute