Ethan Cain
Parker,CO
Summary
Positive, reliable individual with strong interpersonal and organizational skills. Possesses deep understanding of automotive systems and solid technical aptitude, along with exceptional customer service and communication abilities. Capable of fostering customer satisfaction and efficiency in service process.
Overview
8
8
years of professional experience
Work History
Service Writer
Autonation Ford Littleton
01.2021 - 01.2025
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
Retail Parts Specialist
Caliber Collision
01.2020 - 01.2021
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Increased customer satisfaction by providing exceptional service and accurate product information.
- Conducted thorough research on specific parts requests to ensure accuracy and timeliness of order fulfillment.
- Utilized strong communication skills to effectively address customer concerns, resulting in a positive shopping experience for all clients.
- Supported store operations by accurately processing transactions, managing returns, and updating inventory records as needed.
TSM
AutoZone
04.2018 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Courtesy Clerk
King Soopers
09.2016 - 03.2018
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Education
High School Diploma - N/A
Grandview
Highlands Ranch05.2018
Skills
- Sales transactions
- Customer service expertise
- Effective writing
- Processing warranties
- Appointment scheduling
- Communicating with clients
- Product and service sales
- Service upsells
- Customer relations
- Teamwork and collaboration
Timeline
Service Writer
Autonation Ford Littleton
01.2021 - 01.2025
Retail Parts Specialist
Caliber Collision
01.2020 - 01.2021
TSM
AutoZone
04.2018 - 12.2020
Courtesy Clerk
King Soopers
09.2016 - 03.2018
High School Diploma - N/A
Grandview
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