Alexandria Almaraz
Houston,TX
Summary
Dynamic Assistant Manager at Massage Envy with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in team leadership and conflict resolution, I foster a collaborative environment while effectively managing inventory and promoting marketing strategies. Committed to delivering exceptional service and building lasting customer relationships.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Massage Envy
Sugar Land, TX
10.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Waitress
The Pub Fountains
Stafford, TX
09.2021 - 03.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Cashier
Sallys Beauty Supply
10720 Eastex Freeway Ste A-2 Houston, Texas 77093
08.2020 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Dog Walker
Neighbors House
Houston, TX
12.2019 - 04.2020
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Provided dogs with exercise and fresh air to promote dog health.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Provided dog with water for adequate hydration on longer walks.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Enhanced pet well-being through regular exercise, playtime, and companionship during walks.
- Monitored animal behavior to keep owners informed on progress and any issues.
Waitress
Mak's Sports Bar & Grill
Spring, TX
12.2018 - 06.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
Waitress
Headliners Sports Bar
Houston, TX
03.2017 - 07.2017
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Personal Assistant
Savvy Chic Medspa
Spring, TX
06.2016 - 01.2017
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Prepared clients with numbing cream before their facial injections
- Helped prepare products for the nurse I assisted
- Organized & stocked the shelves with new improved products before & during promotions
Bartender
Trainwreck at Hardy
Houston, TX
01.2016 - 06.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Bartender/waitress
Longshots Sports Bar & Grill
Spring, TX
02.2015 - 01.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Babysitter
Family Friends House
Houston, TX
11.2013 - 02.2015
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Planned fun outings and educational activities to keep children entertained.
- Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Monitored progress in self-care tasks, encouraging independence.
- Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
- Arranged transportation for school and activities, ensuring punctuality.
- Fostered safe and nurturing environment, closely monitoring children's activities.
- Provided nutritious meals and snacks to support health and well-being.
- Maintained open communication with parents about daily activities, behaviors, and concerns.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Hostess/Waitress
Hooters Restaurant
Houston, TX
02.2009 - 11.2013
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Waitress
Bluewater Seafood Restaurant
Houston, TX
05.2006 - 02.2009
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
High School Diploma -
Central Christian Academy
Houston, TX05-2009
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Sales strategies
- Sales growth
- Policy enforcement
- Marketing
- Inventory management
- Workplace safety compliance
- Verbal and written communication
- Adaptability and flexibility
- Multitasking and organization
- Google drive
- Multitasking
- Active listening
- Professional and courteous
- Multitasking Abilities
- Customer service and satisfaction
Accomplishments
I have been promoted twice with fantastic customer service as I have also received 2 awards for Most Memberships Sold 2 years in a row.
Most Memberships Sold Award (2)
Throughout the 2.5 years I have had the pleasure of working for Massage Envy, I have had the pleasure of giving excellent customer service to our clients & also walk-in's. Explaining the prices & the reasonable reasons behind why one would be best interested in purchasing memberships to our company. Giving them exceptional service through our 17 different massage therapists in the building & giving them the added benefits of money saving promotions every month.
Timeline
Assistant Manager
Massage Envy
10.2022 - Current
Waitress
The Pub Fountains
09.2021 - 03.2022
Cashier
Sallys Beauty Supply
08.2020 - 09.2021
Dog Walker
Neighbors House
12.2019 - 04.2020
Waitress
Mak's Sports Bar & Grill
12.2018 - 06.2019
Waitress
Headliners Sports Bar
03.2017 - 07.2017
Personal Assistant
Savvy Chic Medspa
06.2016 - 01.2017
Bartender
Trainwreck at Hardy
01.2016 - 06.2016
Bartender/waitress
Longshots Sports Bar & Grill
02.2015 - 01.2016
Babysitter
Family Friends House
11.2013 - 02.2015
Hostess/Waitress
Hooters Restaurant
02.2009 - 11.2013
Waitress
Bluewater Seafood Restaurant
05.2006 - 02.2009
High School Diploma -
Central Christian Academy