Alexandria Anderson
Easley,SC
Summary
Brings extensive experience in healthcare environment, developing skills in patient account management, billing, and financial reconciliation. Adaptable and resourceful, with proven ability to manage complex tasks and collaborate effectively with team members. Seeking to transition into new field, leveraging strong analytical and organizational abilities to contribute to dynamic work environment.
Personable and detail-oriented individual with strong aptitude for managing patient accounts. Possesses foundational knowledge in healthcare billing processes and financial record management, including proficiency in data entry and reconciliation. Committed to ensuring accurate and efficient patient account handling to contribute to financial health of healthcare organization.
Overview
4
4
years of professional experience
Work History
Patient Account Specialist
Prisma Health
Greenville, Sc
09.2025 - Current
- Managed patient account inquiries, resolving billing issues efficiently.
- Coordinated insurance verification processes to ensure prompt claim approvals.
- Implemented workflow improvements, enhancing accuracy in patient data entry.
- Trained new staff on billing practices and software usage for optimal performance.
- Posted payments and processed refunds.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Assisted patients in understanding their financial responsibilities by explaining healthcare benefits, coverage limitations, and out-of-pocket costs clearly and concisely.
Patient Services Rep.
Prisma Health
09.2024 - 09.2025
- Receives and interviews patients to collect and verify pertinent demographic and financial data.
- Verifies insurance and initiates authorization process when required.
- Collects required payment and makes necessary financial arrangements.
- Performs all assigned duties in a courteous and professional manner.
- May perform business or administrative functions.
Patient Access Specialist
Prima Health
01.2023 - 09.2024
- Receives and interviews patients to collect and verify pertinent demographic and financial data.
- Verifies insurance and initiates authorization process when required.
- Collects required payment and makes necessary financial arrangements.
- Performs all assigned duties in a courteous and professional manner.
- May perform business or administrative functions.
Coordinator
Home Goods
Easley, SC
04.2022 - 04.2024
- Coordinated inventory management processes to ensure timely product availability and accuracy.
- Developed training materials for new team members to enhance onboarding efficiency and knowledge retention.
- Streamlined communication between departments, improving project collaboration and information flow.
- Implemented scheduling systems that optimized workforce allocation during peak sales periods.
- Analyzed customer feedback data to identify trends and recommend actionable improvements in service delivery.
- Supervised daily operations of cashier team, ensuring efficient customer service and transaction processing.
- Trained and mentored new cashiers on register operations and customer engagement techniques.
- Implemented improvements to checkout procedures, enhancing transaction speed and accuracy.
- Managed cash handling processes, maintaining financial integrity and compliance with company policies.
- Monitored performance metrics, identifying training needs to enhance team effectiveness and service quality.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Communicated with customers and team members to solve problems.
Education
High School Diploma - business
T-County Tech
High School - business
When High School
01-2019
Skills
- HIPAA compliance
- Patient care
- Team collaboration
- Medical billing expertise
- Insurance billing
- Task prioritization
- Collections experience
- Flexible schedule and availability
Languages
English
Timeline
Patient Account Specialist
Prisma Health
09.2025 - Current
Patient Services Rep.
Prisma Health
09.2024 - 09.2025
Patient Access Specialist
Prima Health
01.2023 - 09.2024
Coordinator
Home Goods
04.2022 - 04.2024
High School Diploma - business
T-County Tech
High School - business
When High School