Britney Johnson
Monroe,LA
Summary
- Faxing
- Filing
- Multi-line Phone System
- Organizational Skills
- Key boarding
- Data Entry
- Updating Patient Information
- Work well with other
- Communicate well with others
- 10 Key
- Microsoft Office Experience
- Electronic Medical Records experience
- Detail-Oriented
- Scanning
Overview
16
16
years of professional experience
Work History
Patient Account Specialist
Affinity Health Group, LLC
Monroe, LA
06.2023 - Current
- Contacted patients after insurance was calculated to obtain payments.
- Utilized computer programs to create invoices, letters and other documents.
- Enhanced patient satisfaction by efficiently managing billing inquiries and resolving discrepancies.
- Reduced outstanding balances by diligently following up on overdue payments and negotiating payment plans.
- Safeguarded patient confidentiality while handling sensitive financial information by adhering to strict HIPAA regulations and organizational privacy policies.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Resolved patient billing issues in line with established guidelines.
- Addressed bad debts in line with set protocols.
- Maintained accurate records of patient accounts, payments and payment plans.
- Monitored patient accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Established relationships with customers to encourage payment of delinquent accounts.
- Processed debtor payments and updated accounts to reflect new balance.
- Researched billing errors and discrepancies to initiate corrective action.
- Generated and distributed monthly patient statements.
Physician Support Representative
Affinity Health Group, LLC
Monroe, LA
10.2020 - 06.2023
- Enrolled providers and Medicaid, Medicare, and other insurance plans.
- Conducted primary source verifications such as background checks and board certifications.
- Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
- Received and evaluated applications to look for missing and inaccurate information.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
- Expedited the onboarding process for new providers, ensuring timely completion of all required documentation and verifications.
- Enhanced credentialing processes by streamlining documentation and verification procedures.
- Developed strong relationships with external organizations, leading to increased cooperation during verification processes.
- Renew licenses for providers
- Renew LAMMICO malpractice insurance on providers
- Reappointment applications with insurance companies and hospitals
- Assist in billing problems with insurance companies not paying, etc.
Legal Assistant
Law Office Of Ronald Kip Gates
Monroe, LA
09.2008 - 10.2020
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized documents to manage paper and electronic filing systems of clients.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Filing and Assist in Answering Phones
- End of the month Calculations
- Make payment arrangement with Debtors
- Contacted clients to schedule appointments and discuss progress of cases.
Education
Associate - Administrative Office Technology
Career Technical College
Monroe, LA07.2008
High School Diploma -
Sterlington High School
Monroe, LA05.2004
Skills
- HIPAA understanding
- Medicare and Medicaid knowledge
- HIPAA Compliance
- Verbal and written communication
- Collections experience
- Patient account management
- Insurance Verification
- Payment Processing
- Medical Terminology
- Administrative Support
- Debt Collection Strategies
- Customer Service
- Problem-Solving
- Multitasking and Organization
Timeline
Patient Account Specialist
Affinity Health Group, LLC
06.2023 - Current
Physician Support Representative
Affinity Health Group, LLC
10.2020 - 06.2023
Legal Assistant
Law Office Of Ronald Kip Gates
09.2008 - 10.2020
Associate - Administrative Office Technology
Career Technical College
High School Diploma -
Sterlington High School