Lianet Cardenas Santos
Victorville,CA
Summary
Accomplished Patient Account Specialist with a proven track record at Prime Healthcare Management, enhancing data accuracy and patient confidentiality. Excelled in team collaboration and HIPAA compliance, significantly contributing to continuous improvement initiatives. Expert in medical billing and coding, adept at multitasking and fostering a culture of excellence.
Overview
9
9
years of professional experience
Work History
Patient Account Specialist
Prime Healthcare Management
10.2022 - Current
- Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
- Promoted a culture of continuous improvement within the Patient Accounts team by participating in regular staff meetings, offering constructive feedback on department processes, systems, tools for achieving objectives more effectively.
- Electronically submitted bills according to compliance guidelines.
- Safeguarded patient confidentiality while handling sensitive financial information by adhering to strict HIPAA regulations and organizational privacy policies.
Multi-Line Insurance Agent
Farmers Insurance Agency
04.2019 - 02.2022
- Attended industry events and conferences to stay informed on the latest trends, regulations, and product offerings.
- Expanded client base by actively prospecting and networking to generate leads.
- Increased customer satisfaction by providing personalized insurance solutions tailored to individual needs.
- Maximized sales opportunities by cross-selling and upselling various insurance products and services.
- Enhanced client education by delivering informative presentations on insurance topics such as coverage options, risk management strategies, and claims processes.
- Maintained high levels of productivity by consistently meeting or exceeding established sales quotas and performance metrics.
- Managed a diverse portfolio of personal lines, commercial lines, health, life policies for varied clientele demographics.
Team Leader
Jack In The Box
09.2015 - 02.2019
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
Associate of Arts - Medical Insurance Billing
San Joaquin Valley College
Visalia, CA08.2022
Associate of Arts -
North Florida Community College
Madison, FL05.2015
Skills
- HIPAA understanding
- Medicare and Medicaid knowledge
- Patient Care
- Team Collaboration
- HIPAA Compliance
- Insurance Verification
- Medical Terminology
- Medical Billing Expertise
- Medical coding proficiency
- Medical Billing
- Coding expertise
- Multitasking and Organization
Websites
Languages
Spanish
Native or Bilingual
Timeline
Patient Account Specialist
Prime Healthcare Management
10.2022 - Current
Multi-Line Insurance Agent
Farmers Insurance Agency
04.2019 - 02.2022
Team Leader
Jack In The Box
09.2015 - 02.2019
Associate of Arts - Medical Insurance Billing
San Joaquin Valley College
Associate of Arts -
North Florida Community College