Alexandria Aranda
El Paso,TX
Summary
Dynamic Retail Store Manager with T-Mobile, recognized for driving sales growth and enhancing customer experience. Expert in coaching and mentoring teams, leading to improved performance and loyalty. Proven ability to implement effective inventory management processes, achieving operational excellence and exceeding sales goals through strategic leadership and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Retail Store Manager
T-Mobile
El Paso, TX
11.2022 - Current
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on sales techniques and product knowledge.
- Implemented inventory management processes to minimize stock discrepancies.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Conducted performance evaluations to foster team development and accountability.
- Coordinated staff schedules to align with peak business hours and operational needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Retail Assistant Manager
T-Mobile
El Paso, TX
04.2020 - 10.2022
- Assisted in managing daily store operations, ensuring staff adherence to policies and procedures.
- Trained and mentored new team members on customer service excellence and product knowledge.
- Collaborated with management to develop promotional strategies that increased customer experience.
- Resolved customer issues efficiently, enhancing overall satisfaction and loyalty metrics.
- Monitored team performance, providing feedback to enhance productivity and service quality.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff.
Education
Bachelor of Arts - Early Childhood Education
The University of Texas At El Paso
El Paso, TX06.2014
Associate of Arts - Education
El Paso Community College
El Paso, TX06.2011
Skills
- Elite Customer Experience
- Problem-solving
- Coaching and mentoring
- Sales growth
- Sales leadership
- Leading by Example
- Identifying Strengths and Opportunities
Timeline
Retail Store Manager
T-Mobile
11.2022 - Current
Retail Assistant Manager
T-Mobile
04.2020 - 10.2022
Bachelor of Arts - Early Childhood Education
The University of Texas At El Paso
Associate of Arts - Education
El Paso Community College