Alexandria Austin
Utica
Summary
Restaurant/Bar manager and owner with extensive experience in staff management, inventory control, and financial oversight, with a creative mind and a knowledge and understanding of social media promotions. Demonstrated ability to enhance guest experiences while maintaining compliance with health and liquor regulations. Proven success in optimizing operations and driving profitability.
Overview
13
13
years of professional experience
Work History
Manager
Swifty's Restaurant And Pub- Utica Ny
Utica
03.2023 - 12.2025
- Managed daily restaurant operations, achieving smooth service and high guest satisfaction.
- Supervised staff training and development, fostering a skilled team and improving overall efficiency.
- Scheduled staff shifts to maximize coverage during peak hours and special events.
- Delegated tasks to associates based on skill levels.
- Monitored staff performance and addressed issues.
- Implemented health and safety protocols to ensure compliance with regulations.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assisted team by stepping in for bartending, waitressing, hostessing, and kitchen roles to maintain service efficiency.
Owner/Operator
Fat Bottom Grills
Chittenango
01.2021 - 03.2023
- Managed daily restaurant operations, encompassing staff, sales, inventory, and accounting.
- Oversaw training of employees in food preparation, cash handling, and cleaning procedures.
- Conducted regular inspections to uphold health and safety standards, ensuring compliance and guest safety.
- Negotiated contracts with clients for services provided by the business.
- Maintained strong vendor relationships to negotiate advantageous supply terms, optimizing cost and quality.
- Developed menu offerings based on customer preferences, allergens, and market trends.
- Created unique cocktail recipes that elevated guest experience and satisfaction, aligning with customer preferences.
- Managed bar inventory and supplies to ensure optimal stock levels.
- Monitored financial performance weekly to ensure responsible fiscal management.
- Set competitive pricing structures in line with market analytics.
Owner/Operator
The Hamlet Diner / The North Pole Ice Cream Parlor
Chittenango
12.2015 - 12.2021
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Coordinated marketing efforts to promote special events and menu offerings.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Owner/Operator
Fat Bottom Grills Food Truck (Hulu Contracts)
Chittenango
12.2018 - 05.2021
- Coordinated with event planners to ensure seamless execution of catering services.
- Managed food preparation and presentation for large-scale catered events.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Oversaw inventory management and procurement of quality ingredients effectively.
- Developed menus, planned and ordered food supplies, and monitored budget for catering events.
- Maintained accurate records related to food purchases and expenses associated with each catering event.
- Coordinated food service stations and venue accommodations, including setup, and tear-down of furniture and equipment per customer guidelines.
Bartender
Turning Stone Casino
Verona
04.2013 - 12.2015
- Provided excellent customer service by engaging with guests and resolving issues.
- Advised guests on drink selections based on preferences and ingredients available.
- Trained new bartenders on drink preparation and service standards.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Operated cash register and processed payments accurately for transactions.
- Performed opening and closing duties including restocking supplies.
Skills
- Staff management and scheduling
- Inventory control
- Health and liquor law compliance
- Menu development and presentation
- Customer service excellence
- Effective communication
Timeline
Manager
Swifty's Restaurant And Pub- Utica Ny
03.2023 - 12.2025
Owner/Operator
Fat Bottom Grills
01.2021 - 03.2023
Owner/Operator
Fat Bottom Grills Food Truck (Hulu Contracts)
12.2018 - 05.2021
Owner/Operator
The Hamlet Diner / The North Pole Ice Cream Parlor
12.2015 - 12.2021
Bartender
Turning Stone Casino
04.2013 - 12.2015