Results-driven professional with extensive experience in managing teams and achieving sales targets as a Branch Manager and Account Executive. Proven ability to develop and implement effective strategies to increase revenue and market share. Strong leadership and communication skills, with a track record of building and maintaining client relationships.
Overview
6
6
years of professional experience
Work History
Account Executive
Optomi Professional Services
Atlanta, GA
10.2022 - Current
Develop and maintain strong relationships with clients to identify their business needs and provide effective solutions.
Conducted integrated sales presentations to illustrate value of service
Generate new business opportunities and expand company's client base through networking, referrals, and cold calling.
Collaborate with cross-functional teams, including recruiters and operations, to deliver exceptional client service and exceed revenue targets.
Conduct market research and stay up-to-date with industry trends to provide valuable insights and recommendations to clients.
Manage entire sales process, from initial contact to contract negotiation and closure, while ensuring client satisfaction and retention.
Attend industry events, and conferences to build brand awareness and establish the company as a thought leader in the industry.
Branch Manager
Enterprise Rent-A-Car
Atlanta, GA
12.2020 - 10.2022
Oversaw daily operations of a car rental branch, including managing a team of 20 employees and ensuring high levels of customer service.
Analyzed financial reports and performance metrics to identify areas for improvement and make data-driven decisions.
Delivered high levels of customer service in a fast paced environment. 93% overall customer service satisfaction score for fiscal year 2022
Executed hiring/onboarding process with employees and conducted performance evaluations.100% retention in fiscal year 2022
Lead team's communication through shift meetings to follow up on performance goals and share HQ updates.
Increased profits year over year from $5 million to $6 million through strategic fleet management.
Assistant Branch Manager
Enterprise Rent-A-Car
Atlanta, GA
04.2019 - 12.2020
Supervised and trained rental agents and service agents to ensure excellent customer service and compliance with company policies and procedures.
Managed fleet availability, rental rates, and vehicle maintenance to optimize profitability and customer satisfaction.
Provided exceptional customer service by resolving issues, handling complaints, and ensuring overall customer satisfaction
Managed branch with $2 million in total revenue
Increased market share 22%, with continued growth
Established and maintained over 30 business accounts
Management Trainee
Enterprise Rent-A-Car
Athens, GA
11.2017 - 04.2019
Consistently Remained in the top 10% of the region for sales and service
Established new business and maintained current relationships
Responded to time sensitive reservation requests in a quick and efficient manner
Gained knowledge and expertise of company policies, protocols and processes.
Collaborated with assistant managers to open and close the branch, handle large transactions and manage inventory.
Education
Bachelor of Science - Sports Management
University of Georgia
Athens, GA
01.2013 - 2017.08
Skills
Leadership
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Timeline
Account Executive
Optomi Professional Services
10.2022 - Current
Branch Manager
Enterprise Rent-A-Car
12.2020 - 10.2022
Assistant Branch Manager
Enterprise Rent-A-Car
04.2019 - 12.2020
Management Trainee
Enterprise Rent-A-Car
11.2017 - 04.2019
Bachelor of Science - Sports Management
University of Georgia
01.2013 - 2017.08
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