Alexandria Blanchard
Upland,CA
Summary
Customer Service Representative bringing skills in oral and written communication, active listening and analytical problem-solving skills along with experience in accounting. Enhances customer experiences by employing service-oriented behaviors, being sensitive to customers' individual concerns, and striving to provide kind and friendly interactions.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Valley County Water District
06.2023 - Current
- Gained knowledge through on the job training and personal research regarding the water industry as it pertains to billing and customer service
- Dedicated to providing customers with genuine, empathetic, and knowledgeable service rooted in my many years of woking in the hospitality industry
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed organizational mechanisms to aid in keeping track of customer billing adjustments such as returned payments
Payroll Accountant
Magical Elves Inc
10.2018 - 12.2023
- Ensured accurate and timely payments for all employees, managing a weekly payroll cycle
- Simplified recordkeeping practices, utilizing digital storage solutions to maintain accurate historical data while saving time searching for files.
- Responded to employee inquiries to provide information regarding payroll with a customer service perspective
- Maintained organized filing of employees' confidential records
- Successfully took on added responsibility to assist accounts payable with data entry, reconciliations, and accurate reporting and record keeping
Assistant Manager
Panera
12.2009 - 10.2018
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Advanced in my career starting as an associate taking on progressive responsibility before leaving the company as an Assistant Manager being prepped for a General Manager position
Education
Bachelor of Science - Hospitality Administration And Management
California State Polytechnic University, Pomona
Pomona, CA06-2012
Skills
- Relationship building
- Computer proficiency
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Critical thinking
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
Valley County Water District
06.2023 - Current
Payroll Accountant
Magical Elves Inc
10.2018 - 12.2023
Assistant Manager
Panera
12.2009 - 10.2018
Bachelor of Science - Hospitality Administration And Management
California State Polytechnic University, Pomona
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