Alexandria Blue
Pensacola,FL
Summary
Dynamic professional with a proven track record in customer service and problem resolution, honed across diverse roles from Navy Federal Credit Union to Petsmart. Excelled in multitasking and attention to detail, enhancing customer satisfaction and streamlining operations. Skilled in computer applications and customer support, consistently achieving and surpassing goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
MSR 2
Navy Federal Credit Union
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
Msr 1
Tential
06.2024 - Current
- Assisted the member in ensuring that all of their needs were met.
- Working on multiple systems at once.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
- Adhered to all applicable policies, procedures, regulations, and laws.
Veterinary Assistant
Lillian Veterinary Hospital
02.2023 - 05.2024
- Assisted in the preparation of reports, presentations and correspondence.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Greeted visitors, clients and guests in a professional manner.
- Greeted customers and assessed their pet's needs.
- Maintained cleanliness of bathing area, including washing tubs and floors.
- Bathed animals using appropriate shampoos, conditioners, and tools.
- Clipped nails, cleaned ears, and brushed teeth according to grooming standards.
- Assisted veterinarians in performing medical treatments on animals.
Cashier Team Lead/Cook
Waffle Boutique Food Truck
02.2021 - 02.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Trained new cashiers on proper use of registers and store policies.
Cashier
The Chocolate Corner
05.2019 - 05.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
Professional Dog Bather
Petsmart
05.2015 - 06.2016
- Provided baths, haircuts, nail trims, ear cleaning and other grooming services for dogs.
- Maintained a safe working environment by adhering to safety procedures and regulations.
- Scheduled appointments for pet owners according to their availability.
- Cleaned and sanitized all equipment used in the bathing process.
- Monitored animals for any signs of stress or illness during bathing process.
- Assisted with training pets while they were being groomed.
- Communicated effectively with pet owners regarding their pet's needs and care requirements.
- Performed basic first-aid when needed or requested by the pet owner.
- Provided advice to pet owners regarding proper home care of their pets' coats between visits.
Ice Cream Server
Dots Ice Cream Shop
05.2015 - 06.2016
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Prepared orders for customers by scooping ice cream into dishes or cones.
- Operated cash register to collect payments from customers.
- Cleaned tables, chairs and dining areas after customer use.
- Checked expiration dates on products to ensure freshness.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Maintained cleanliness of all food preparation surfaces, utensils and equipment according to safety regulations.
- Ensured that all health regulations were followed during food preparation and storage processes.
Education
High School Diploma -
Foley High School
Foley, AL05-2014
Skills
- Problem resolution
- Attention to detail
- Flexible and adaptable
- Time management
- Written communication
- Multitasking
- Computer skills
- Good Telephone Etiquette
- Customer support
- Account management
- Multitasking Abilities
- Organization and time management
Certification
- Fear free Certification
- Serv-safe certification
Education and Training
other
Timeline
MSR 2
Navy Federal Credit Union
01.2025 - Current
Msr 1
Tential
06.2024 - Current
Veterinary Assistant
Lillian Veterinary Hospital
02.2023 - 05.2024
Cashier Team Lead/Cook
Waffle Boutique Food Truck
02.2021 - 02.2023
Cashier
The Chocolate Corner
05.2019 - 05.2020
Professional Dog Bather
Petsmart
05.2015 - 06.2016
Ice Cream Server
Dots Ice Cream Shop
05.2015 - 06.2016
High School Diploma -
Foley High School
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