Alexandria Carrero Nelms
Fort Myers,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
I have strong problem-solving abilities, and willingness to learn. Ready to contribute to team success and achieve positive outcomes. Eager to tackle new challenges with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Millennium Physician Group
04.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Routed incoming mail and messages to relevant personnel without delay.
- Managed multiple tasks and met time-sensitive deadlines.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Handled collection of copayments, outstanding balances, bad debts and collections.
- Checked in and out patients for their appointments.
Restaurant Hostess
Fords Garage
12.2016 - 05.2019
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered customer questions about hours, seating, and menu information.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Completed daily side work and opening and closing duties without fail.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Delivered pick-up and curbside orders to guests.
- Backed up servers by checking on tables and retrieving items for guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Reported problematic guests to management to foster safe and pleasant environment.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
Advanced Certified Nursing Assistant
Lee Health System
03.2017 - 04.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, pulse, respiration, oxygen level and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Documented patient information and care activities in electronic health record.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Education
General Studies
Florida SouthWestern State College
Fort Myers, FLHigh School Diploma -
Cape Coral High School
Cape Coral, FL05-2016
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling appointments
- Mail handling
- Typing Speed
- Multitasking and prioritization
- Customer Service
- Problem-Solving
- Bank Deposits
- Punctual and Reliable
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Receptionist
Millennium Physician Group
04.2019 - Current
Advanced Certified Nursing Assistant
Lee Health System
03.2017 - 04.2019
Restaurant Hostess
Fords Garage
12.2016 - 05.2019
General Studies
Florida SouthWestern State College
High School Diploma -
Cape Coral High School