Alexandria Carroll
Kelso
Summary
Dynamic Patient Access Representative with extensive experience at PeaceHealth, excelling in insurance verification and patient registration. Proven ability to enhance patient satisfaction through effective communication and problem-solving. Skilled in HIPAA compliance and relationship building, contributing to streamlined operations and improved care delivery. Committed to fostering a supportive healthcare environment.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
PeaceHealth
Longview, WA
07.2019 - Current
- Managed patient check-in processes to ensure seamless admissions and accurate data entry.
- Facilitated insurance verification, enhancing patient access to care and expediting service delivery.
- Assisted patients with appointment scheduling, improving overall satisfaction and efficiency in operations.
- Maintained confidentiality of patient records while adhering to HIPAA regulations during information handling.
- Resolved patient inquiries promptly, fostering a supportive environment and building trust in services provided.
Patient Transporter
PeaceHealth
Longview, WA
10.2016 - 01.2019
- Transported patients safely between departments, ensuring comfort and care during transfers.
- Assisted nursing staff with patient mobility needs, enhancing overall patient experience.
- Maintained cleanliness and organization of transport equipment, promoting safety standards.
- Communicated effectively with healthcare teams to coordinate timely patient arrivals.
- Monitored and reported changes in patient conditions during transport, ensuring prompt attention.
- Trained new staff on transport protocols and safety procedures, fostering team consistency.
- Streamlined patient transfer processes, reducing wait times and improving departmental efficiency.
- Collaborated with multidisciplinary teams to enhance workflow and optimize patient care delivery.
Education
High School Diploma - General Studies
Oak Harbor High School
Oak Harbor, WA06.2003
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- Problem-solving
- Team collaboration
- Quality assurance
- Relationship building
- Flexible schedule
- Eligibility determination
- Information collection
- Registration management
Timeline
Patient Access Representative
PeaceHealth
07.2019 - Current
Patient Transporter
PeaceHealth
10.2016 - 01.2019
High School Diploma - General Studies
Oak Harbor High School