Alexandria Collins
Maysville,NC
Summary
In my experience of working in both Retail Sales and as a Pharmacy Technician at Realo Discount Drugs I obtained knowledge and skills that are beneficial for my future areas of work. I excelled in medication dispensing, patient confidentiality, and ensuring proper regulations were followed. I ensured each patient was treated with respect and kindness and handled every situation with respect. I am recognized for enhancing workflow efficiency and delivering exceptional customer service, I effectively resolved issues and trained new staff, fostering a collaborative environment. The kindness and respect I showed customers was recognized and made each customer feel the need to return for business. I am fully committed to quality assurance and compliance with healthcare regulations, HIPAA, and patient requests.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Realo Discount Drugs
09.2014 - 04.2016
- Dispensed medications accurately, ensuring compliance with health regulations and pharmacy protocols.
- Assisted pharmacists in preparing prescriptions, verifying dosage and medication information.
- Managed inventory levels, conducting regular stock checks to prevent shortages or overstocking.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of work area, adhering to safety standards and procedures.
- Processed insurance claims, ensuring accurate billing and reimbursement for patients' medications.
- Trained new staff on pharmacy operations and best practices to enhance team efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Utilized pharmacy management software to process prescriptions efficiently.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Sales Associate
Realo Discount Drugs
03.2012 - 09.2014
- Assisted customers with product selection and inquiries.
- Processed transactions efficiently using point-of-sale systems.
- Maintained organized displays to enhance product visibility.
- Managed inventory levels and participated in stock replenishment.
- Resolved customer complaints promptly to ensure satisfaction.
- Supported training of new staff on operational procedures.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, customer service improvement, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Associate of Science - Human Services
University of Mount Olive
Mount Olive, NC06.2025
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Pharmacy ethics
- HIPAA
- Pharmacy and customer records management
- Processing payments
- Healthcare regulations
- Medicare and medicaid process
- Updating medication histories
- Staff development
- Patient education and counseling
- Record preparation
- Billing support
- Troubleshooting malfunctioning equipment
- FDA compliance
- FDA and HIPAA compliance
- Resolving customer issues
- Quality assurance and control
- Customer service
- Data entry
- Attention to detail
- Prioritization and organization
- Team coordination
- Creative thinking
- Patient profile setup
- Resolving complaints
- Confidentiality practices
Timeline
Pharmacy Technician
Realo Discount Drugs
09.2014 - 04.2016
Sales Associate
Realo Discount Drugs
03.2012 - 09.2014
Associate of Science - Human Services
University of Mount Olive