Alex Crittenden
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Practice Administrator
Peak Neuropsychology
01.2024 - Current
- Boosted practice growth through the development of marketing initiatives and community outreach efforts.
- Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
- Established strong relationships with referral sources to increase patient volume at the practice consistently over time.
Assistant Studio Manager
Orangetheory Fitness
08.2022 - 08.2023
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Organized and maintained client databases for accurate communication information.
- Maintained studio equipment, including cameras, microphones and computers, to limit schedule disruptions.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Recruited, trained, and developed high-performing and customer-focused team from scratch.
Assistant Manager
ITAN Sun Spray Spa
08.2020 - 01.2023
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Used social media platforms to promote salon and services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy skin based on needs and preferences.
Sales Associate
Bass Pro Shops Outdoor World
04.2021 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ12.2024
Psychology and Engineering
San Jose City College
San Jose, CA12.2019
Skills
- Customer Loyalty
- Strategic Vision
- Team Assistance and Oversight
- Interpersonal Communication Skills
- Customer Satisfaction
- Store Organization
- Client Experience Management
Timeline
Practice Administrator
Peak Neuropsychology
01.2024 - Current
Assistant Studio Manager
Orangetheory Fitness
08.2022 - 08.2023
Sales Associate
Bass Pro Shops Outdoor World
04.2021 - 10.2022
Assistant Manager
ITAN Sun Spray Spa
08.2020 - 01.2023
Bachelor of Science - Psychology
University of Phoenix
Psychology and Engineering
San Jose City College