Alexandria Cruz
Watertown,NY
Summary
Dedicated and results-driven Customer Service Professional with many years of experience providing exceptional support in fast-paced environments. Skilled in resolving customer inquiries, managing escalations, and delivering tailored solutions to ensure satisfaction and loyalty. Proficient in CRM software, order management systems, and multi-channel communication platforms, with a strong ability to adapt to remote and in-person roles. Recognized for outstanding problem-solving, communication, and multitasking abilities. Committed to fostering positive customer relationships and contributing to organizational success through high-quality service and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Morgan Properties
10.2023 - Current
- Successfully leased 90% of available units within designated timeframes, consistently exceeding occupancy goals.
- Delivered exceptional customer service by conducting property tours, addressing tenant inquiries, and ensuring satisfaction throughout the leasing process.
- Processed leasing applications and ensured timely and accurate verification of applicant eligibility and background checks.
- Maintained accurate records of lease agreements, renewals, and tenant communications to ensure compliance with company policies and local regulations.
- Conducted move-in inspections, ensuring adherence to lease terms and maintaining property condition standards.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Collaborated with maintenance and property management teams to address tenant concerns and resolve issues promptly.
- Regularly updated CRM systems and property management software to streamline operations and track leasing activities.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
Billing Clerk
Center For Sight
01.2022 - 07.2023
- Prepared and issued accurate invoices to clients while verifying account balances and resolving discrepancies.
- Processed payments and maintained detailed records of transactions to ensure up-to-date account management.
- Conducted account reconciliations and collaborated with departments to resolve billing discrepancies efficiently.
- Utilized billing software and spreadsheets to generate reports, track receivables, and manage account aging.
- Maintained compliance with company policies and regulatory standards in all billing and invoicing procedures.
- Communicated with clients regarding outstanding balances and payment plans, improving collections and reducing past-due accounts.
- Monitored and addressed invoice errors, ensuring accuracy and minimizing financial discrepancies.
- Supported monthly and quarterly financial reporting by providing accurate billing data to accounting teams.
Nursing Aide
The Rose Care Group
03.2020 - 10.2021
- Monitored patients' status and reported any identified abnormalities or changes to nursing personnel
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
Customer Service Representative
Edible Arrangements
06.2019 - 07.2021
- Provided exceptional customer service by assisting clients with placing, modifying, and tracking orders for a variety of arrangements and gifts.
- Addressed customer inquiries regarding product offerings, pricing, and delivery options to ensure a seamless purchasing experience.
- Resolved customer complaints and issues promptly, maintaining high levels of satisfaction and fostering repeat business.
- Processed orders accurately in the point-of-sale and order management systems, ensuring timely delivery and quality control.
- Assisted in promoting seasonal and promotional products through effective upselling techniques, contributing to increased sales revenue.
- Coordinated with delivery teams to ensure on-time and accurate deliveries, updating customers on order status when needed.
- Maintained a deep knowledge of products and services to offer tailored recommendations and enhance customer experiences.
- Collaborated with team members to maintain a clean, organized, and welcoming environment in-store and during customer interactions.
Education
High School Diploma -
Penn Foster High School
Scranton, PA06.2020
Skills
- Customer Service
- Data Entry
- Sales Expertise
- Fair Housing Regulations
- Problem-solving Skills
- Detail-oriented Skills
- Sales techniques
- Creative problem solving
- Customer relations
- Disturbance handling
- Microsoft office
- Corporate policies and procedures
Certification
Dental Assistant, 05/2022
PDP 101 Participant, 04/2024
Leasing Management Micro-Cert, 06/2024
Timeline
Leasing Consultant
Morgan Properties
10.2023 - Current
Billing Clerk
Center For Sight
01.2022 - 07.2023
Nursing Aide
The Rose Care Group
03.2020 - 10.2021
Customer Service Representative
Edible Arrangements
06.2019 - 07.2021
High School Diploma -
Penn Foster High School