Alexandria Cruz
San Antonio,TX
Summary
Dynamic professional with a proven track record at Southern Careers Institute, excelling in student assessment and enrollment facilitation. Adept at enhancing service quality and fostering customer relationships, I leverage strong data entry accuracy and leadership qualities to drive operational success and improve the admissions experience.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Admissions Representative
Southern Careers Institute
04.2025 - Current
- Conducted comprehensive assessments of prospective students' qualifications and goals.
- Facilitated enrollment processes by providing detailed information about programs and requirements.
- Engaged with potential applicants through phone, email, and in-person interactions to foster relationships.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Maintained accurate records in student management systems to ensure data integrity.
- Collaborated with faculty to address student inquiries and enhance the admissions experience.
- Organized campus tours, showcasing facilities and programs to prospective students and families.
Customer Service Representative
Citibank
03.2020 - 04.2025
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Assisted customers in navigating banking products, enhancing user experience and satisfaction.
- Trained new team members on customer service protocols and system navigation for improved efficiency.
- Implemented process improvements to streamline issue resolution, increasing operational effectiveness.
- Led team initiatives to boost service quality, fostering a culture of excellence within the department.
- Analyzed customer feedback to identify trends, informing strategies for product enhancements and service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Pawnbroker
Money Mart
06.2018 - 03.2020
- Assessed the value of items using market trends and appraisal techniques.
- Facilitated customer transactions, ensuring adherence to regulatory compliance and company policies.
- Developed strong relationships with clients, enhancing customer satisfaction and loyalty.
- Trained new staff on operational procedures and effective sales techniques.
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Prepared all paperwork, checked identifying information and documented transactions.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
Education
High School Diploma -
John Jay
San Antonio, TXSkills
- Management of student admissions process
- Customer relationship management
- Data entry accuracy
- Record keeping practices
Timeline
Admissions Representative
Southern Careers Institute
04.2025 - Current
Customer Service Representative
Citibank
03.2020 - 04.2025
Pawnbroker
Money Mart
06.2018 - 03.2020
High School Diploma -
John Jay