Alexandria Echols
Frisco,TX
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Absence Case Manager
Cigna/NYL GBS
03.2019 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Provided leadership, guidance and support to over 100 staff members.
Human Resource Coordinator
AmerisourceBergen
07.2015 - 12.2018
- Structured compensation and benefits according to market conditions and budget demands.
- Distributed employee engagement surveys to identify areas of improvement.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Championed the development of an updated employee handbook which clarified company policies for all team members.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Reduced process gaps while supervising at least 30 employees to achieve optimal productivity.
Customer Service
Connextions United Healthcare
07.2012 - 09.2015
- .
- Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
- Balanced competing priorities effectively while consistently meeting deadlines in a fast-paced work environment.
- Facilitated successful cross-departmental communication to ensure seamless coordination in resolving customer inquiries.
- Participated in ongoing professional development opportunities aimed at enhancing skills pertinent to the role of Customer Services Officer.
- Offered additional resources or referrals to customers as needed, demonstrating commitment to their satisfaction beyond the initial interaction.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Developed expert product knowledge by attending training sessions and keeping up-to-date with company policies and procedures.
- Created and maintained detailed database to develop promotional sales.
- Managed at least 20-50 high call volumes while maintaining a calm demeanor and professional attitude under pressure.
Cashier/Customer Service (Part-Time)
Nordstrom Rack
06.2011 - 02.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
Education
High school or equivalent -
Whitehaven High School
Memphis, TN01.2011
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Conflict Resolution
- Decision-Making
Certification
- Driver's License
- All Lines Adjuster, 01/01/23, 01/01/25
- Auto Lines Adjuster
Assessments
- Delivery driver, Proficient, 12/01/21
- Work style: Reliability, Proficient, 12/01/21
- Recruiting, Proficient, 06/01/21
Workauthorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Absence Case Manager
Cigna/NYL GBS
03.2019 - Current
Human Resource Coordinator
AmerisourceBergen
07.2015 - 12.2018
Customer Service
Connextions United Healthcare
07.2012 - 09.2015
Cashier/Customer Service (Part-Time)
Nordstrom Rack
06.2011 - 02.2014
High school or equivalent -
Whitehaven High School