Alexandria Flores
Albuquerque,NM
Summary
Goal-oriented Judicial Specialist experienced in providing administrative support to departments in the Courthouse with focus on document management in Case Preparations and Records. Demonstrated ability in interpreting legal documents. Experienced with case management and legal procedures, ensuring accurate and timely documentation. Uses strong organizational skills to maintain efficient workflows. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Judicial Specialist II
Bernalillo Metropolitan Court
08.2015 - Current
- Increased accuracy in court records by diligently proofreading transcripts for errors or inconsistencies.
- Conducted background investigations on defendant.
- Researched statutes to ensure accuracy.
- Assisted in the revising of court procedures for our department.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and ethical guidelines.
- Ensured timely processing of legal documents by meticulously reviewing, filing, and distributing paperwork to appropriate parties.
- Coordinated court schedules for efficient legal hearings.
- Enhanced document accuracy by reviewing legal files.
- Organized legal files to streamline case retrieval.
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names and departments.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
- Processed and organized incoming mail for distribution to appropriate departments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Assisted customers with inquiries, improving overall customer satisfaction.
- Coordinated with team members to streamline daily operations, increasing productivity.
- Trained new staff on company procedures.
- Maintained clean and organized work area for safety and efficiency.
Teller II
Nusenda Credit Union
05.2015 - 08.2015
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
Loan Processor
Wells Fargo Bank
01.2015 - 05.2015
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
- Provided quick turnaround times to maintain fast-past schedule.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Handled any conditions sent from underwriting departments.
- Utilized loan origination software to process and track loan applications.
- Conducted credit analyses on applicants to assess risk levels prior to approval decisions.
Lead Teller
Wells Fargo Bank
01.2014 - 01.2015
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Investigated and promptly resolved issues with patron accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Introduced customers to other bank team members to help meet financial needs.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Developed rapport with clientele by delivering personalized services that addressed specific financial needs.
- Boosted branch sales with proactive product recommendations based on customer needs.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Served as an essential resource for colleagues seeking guidance on policy interpretations or procedural clarifications.
- Collaborated with other departments to resolve complex issues, enhancing the overall banking experience for clients.
- Improved overall branch performance by sharing best practices and collaborating with coworkers to address areas of opportunity for growth.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Streamlined teller operations for increased accuracy and speed, minimizing wait times for customers.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentored newly hired team members on appropriate responses to patron questions.
Teller II
Wells Fargo Bank
01.2013 - 01.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Education
Bachelor of Science - Psychology
University of New Mexico
Albuquerque, NM05-2026
Associate of Science - Criminology
Central New Mexico Community College
Albuquerque, NM05-2022
High School Diploma -
Valley High School
Albuquerque, NM05.2008
Skills
- Effective Communication Skills
- Interpersonal Skills
- Leadership Experience
- Proficient in Computer Applications
- Intrinsic Motivation
- Effective Multitasking
- Judicial work
- Teamwork
- Customer service
- Attention to detail
- Reliability
- Critical thinking
- Verbal and written communication
- Professionalism
Timeline
Judicial Specialist II
Bernalillo Metropolitan Court
08.2015 - Current
Teller II
Nusenda Credit Union
05.2015 - 08.2015
Loan Processor
Wells Fargo Bank
01.2015 - 05.2015
Lead Teller
Wells Fargo Bank
01.2014 - 01.2015
Teller II
Wells Fargo Bank
01.2013 - 01.2014
Bachelor of Science - Psychology
University of New Mexico
Associate of Science - Criminology
Central New Mexico Community College
High School Diploma -
Valley High School
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