Alexandria Fuller
Centerville
Summary
Detail-oriented Assistant Manager focused on streamlining operations and improving efficiency. Strong problem-solving and task delegation skills contribute to meeting performance goals and maintaining high service quality.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Scooter's Coffee
Centerville, IA
08.2024 - Current
- Led team in daily operations, ensuring consistent service and product quality.
- Implemented training programs for new staff, enhancing onboarding efficiency.
- Developed scheduling strategies to optimize labor costs and improve coverage.
- Monitored inventory levels, facilitating timely reordering to prevent shortages.
- Streamlined operational processes, resulting in improved workflow efficiency across teams.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Barista
Scooter's Coffee
Denison, IA
06.2022 - 08.2024
- Prepared and served high-quality coffee beverages while ensuring timely service.
- Maintained cleanliness and organization of work areas, adhering to health and safety standards.
- Operated espresso machines and other coffee equipment efficiently to enhance productivity.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Managed cash register transactions accurately, processing payments with attention to detail.
- Developed strong customer relationships through personalized service and menu recommendations.
- Collaborated with team members to streamline operations during peak hours, improving workflow.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Customer Service Cashier
BJ's Ice Cream
Florence, OR
05.2020 - 06.2022
- Processed customer transactions accurately using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of workstations.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to ensure smooth operational flow during peak hours.
- Trained new cashiers on register operations and customer interaction techniques.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
Education
Associate of Science - Court Reporting
Des Moines Area Community College
Ankeny, IA12-2026
Associate of Arts - Criminal Justice
Des Moines Area Community College
Ankeny, IA05-2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Task delegation
- Goal setting
Timeline
Assistant Manager
Scooter's Coffee
08.2024 - Current
Barista
Scooter's Coffee
06.2022 - 08.2024
Customer Service Cashier
BJ's Ice Cream
05.2020 - 06.2022
Associate of Science - Court Reporting
Des Moines Area Community College
Associate of Arts - Criminal Justice
Des Moines Area Community College